Best Buy — Local services in Fort Smith

Came by to buy my little brother in law a gift. I was waiting in the car as my husband went in quickly to grab the gift but then 30 minutes pass by and knowing that it shouldn’t take this long, I go in. I see my husband waiting by the headphones and I asked him what’s taking so long? He tells me he had asked an employee for help to open the cage, but was told “they would check the back to see if there were any” even though THREE were in stock in the cage in front of us. THREE EMPLOYEES WERE AROUND US and I go asked one of them for help, and turns out it was a manager with brunette hair slicked in a ponytail and really pale skin, height 5’2-‘5’3. I explained that my husband was waiting for an employee to come back, but it’s been 30 min, at this point 40, and her response shocked me to become frustrated. I didn’t catch her name but she tells me “if the employee said they’ll check the back but can’t find anything, they’re not coming back to help you.” So I asked “so you’re telling me you’re just going to make my husband wait for no reason and offer another help/not tell him it’s in stock? It’s in the cage in front of us and you don’t have a key to even open it??” She says “yes.” At that point I turn around, and did start yelling outloud telling my husband how they’re not going to help customers if they say “they’ll be back and can’t find anything” so best we leave somewhere else, hoping other customers heard what I was just told. Five seconds later, guess what? They had somebody with KEYS IMMEDIATELY open the cage with no problem! I’ve never had a frustrating issue or incident in any store to where I openly expressed frustration or “be a Karen” due to negligence. I hope everyone now knows why it’ll take forever if they do not come back to you. Whoever was that manager I hope she steps down because she was no help and gave no good...

Best Buy on Phoenix in Fort Smith, AR has the absolute worst customer service I have ever experienced. I needed a phone charger. There were many selections and I wasn't sure what was the right one for my phone. I selected one, went to the cashier, as no one offered to help, and showed her my phone and asked her if it was the right one. She didn't know so she asked a couple of young men, she came back and said, "they said it was the right one." So, I made my purchase and left. I opened the box at home and it doesn't fit. So, I head back to Best Buy and I'm greeted at the doors by three employees. "I'm sorry ma'am but we're closed." "I just need to make a quit exchange, I was just here." "I'm sorry but we're closed." "Look, I asked one of your sales reps if I had the right charger, she assured me that I did." I just want a quick exchange because she was wrong." "We're closed, sorry." So I just through the box at them and left. Best Buy needs to hire some older, mature employees that understand the value of customer service. They need to ask questions of the shopper to better understand what it is they are looking for and how they can help. I'm sick to death of young people not knowing or caring how to offer customer service. And, to shut me out "because we're closed " when what I needed would have taken one minute max. Years ago, retailers would have never done that. I rarely shop at Best Buy and I regret stopping by there this evening. I never will again. I ended up going to Dollar General, showed the young man there my phone, told him what I needed. He walked with me to where the chargers were, picked up the one I needed and handed it to me. I plugged it into my phone to be sure. He was correct. Now, that is...

I have been a loyal customer of Best Buy for many years now, and every time I shop with them, I am consistently impressed by the level of customer service I receive. When I walk into a Best Buy store, I am greeted by friendly employees who are always willing to help me find what I am looking for and answer any questions I may have. I have found that the staff at Best Buy are knowledgeable about the products they sell and can provide helpful recommendations based on my needs and preferences.

In addition to the in-store customer service, I have also had great experiences with Best Buy's delivery and installation services. Recently, I purchased a new freezer and was pleased to see that the representative arrived earlier than expected. Not only did they deliver the appliance to my home, but they also carried it into the house and set it up for me, as well as disposed of my old appliance. This level of convenience and care is something that I truly appreciate and it reinforces my decision to choose Best Buy for my appliance and electronics needs.

Another reason I continue to shop at Best Buy is their excellent warranty policy on electronics. I have had to utilize this service a few times in the past and have always been satisfied with the outcome. Whether I need a repair or a replacement, Best Buy's warranty has always had me covered.

Overall, I have consistently had a positive experience with Best Buy and will continue to choose them for all of my appliance and electronics needs. Their commitment to providing excellent customer service and offering reliable warranties make them my...