Ulta Beauty — Local services in Fort Smith

I made an appointment well in advance with the salon at Ulta to get my hair done for my bridal portraits. The stylist called me and left me a message asking if I could call the store to explain to her the style I was wanting. No problem. So, I called and attempted to explain to her what I was wanting and before I could even finish explaining, she asked if I had pictures of the look, which I did. Then she asked me to come in and show her. Why I couldn't just text or email them (especially during a pandemic) I don't know, but I went ahead and made an appointment with her to show her the style I was wanting. At my appointment, I showed her pictures of what I was wanting and she told me that she was not familiar with the style and she will watch YouTube tutorials to learn how and she had me text her pictures. Why this couldn't have been done without an in-business visit, once again, I do not know. This part was inconvenient and a bit annoying, but the worst is to come. My bridal photo shoot was Sunday at 6:00 pm. My hair appointment was scheduled for 2:00 pm. The stylist calls me on SATURDAY AT 4:30 PM to tell me she can't figure out the style, less than 24 hours before my appointment. This is unacceptable, unprofessional, and just straight up rude. Not being able to do the style is one thing, but she should have been upfront about it. She should not waited until less than 24 hours before the appointment and left a customer high and dry and scrambling to find another stylist. I will NOT be returning to the Ulta Salon in Fort...

I have been to this ulta a few times and I have yet to have a good experience. Today I went in to get a new shampoo and conditioner. As I was coming in an employee asked if I needed help finding anything. I explained to her my situation and she directed me to what I can only assume to be a manager. The manager then showed me to the shampoo and brought over a hairdresser to better assist me. All fine and appreciated. This is where the whole thing became frustrating. The hairdresser shows me what she recommended and leaves and not even two minutes later another employee asked if I need any help. I politely let them know I'm now just looking and they leave. Again two minutes goes by and yet again an employee asks if they can help. This goes on a few more times before I decide it's time to go. I just wanted to shop in peace. I head to the register and am checking out when I noticed that the cashier had added two other items, that I did not bring up, to my purchase. I let her know the issue and she assured me I was mistaken. I let it go and ask her to take my point reward off so that I can save some money. After she hits total I can clearly tell that what should be a $30 purchase is somehow ringing in at $50. I tell her again that she had two other items on my purchase that are not mine. She finally removes these items and acts as if it was never a problem. Total comes to $30. Okay I walk out and check my receipt and she never put my points on. After all that I have decided it's better to shop online. Clearly disappointed...

I went in to exchange some shampoo and conditioner I bought on a cyber Monday sale but had busted open when it was being shipped to me. I grabbed the same exact product and went to wait in the line that is always forever long with only one cashier. I get up there and they tell me my total is 8.74. Doesn’t make sense, I’m just exchanging items that were damaged in shipping. It should be an even exchange. The manager hears me ask why it’s not an even exchange and starts asking the cashier when I bought it and if I used coupons, as if I’m not standing there and couldn’t answer myself. She then tells me I would have to pay the difference because they’re on a BOGO 1/2 and I’ll get some of my rewards points I had used for the purchase returned to me. She tried to validate that I’ll get $2.20 back in rewards but I have to pay the almost 9 dollar difference right now. I tell her that makes no sense and that I’ll just take the damaged items back and call customer service. She tries convincing me to just buy the new ones validating that I’ll get some of my reward money back. I leave the store and call customer service and during a 2 minute phone call I’ve got new items being sent to me for free! So just skip the store in all, between the terribly long line and bad customer service in store, it’s easier to just...