Metro by T-Mobile — Local services in Fort Valley

I just had my son go into this establishment while I was over the phone. The black woman was extremely rude. As I was trying to get clarification of charges she blurted out I KNOW WHAT I AM DOING. I immediately said, “ Is there any reason she said that did I say she didn’t know what she was doing. She then continued to tell my son that adding him to my already existing plan would be $95 which I know is incorrect. He has his own unlocked Verizon phone and being added to my existing plan. I have spoken to several Metro PCS. I told her I worked for Verizon for 13 years and she said I DON’T care where you worked. Yes that’s when I lost it and provided her with some words that she needed. I’m black and she was an ignorant black unprofessional fool who doesn’t need to work there. I will never support this establishment maybe that’s why I pay more for Verizon to get stellar service....

Liars. Don't believe them.....they do not stand behind their 7 day return policy. I was guaranteed by a MANAGER (Shelly) AND A DISTRICT MANAGER (MIRANDA) that if coverage was not adequate I could cancel my service and receive a refund. When I went in to cancel my service because of poor coverage they denied my return and said I would need to speak with MIRANDA. I met all of the qualifications for a refund from what i wad told by both Shelly and Miranda the day i activated my service with Metro PCS. I have left multiple messages for MIRANDA or anyone from CORPORATE to call me ......2 weeks later I still have heard from no one. WARREN, who is another DISTRICT MANAGER, even told me he would have MIRANDA contact me. Still...

Bad customer experience smalls towns need more professional people in there businesses. But I also know that they hiring these type of people cause there like them if they can show good customer service corporate...