Shop Birdie — Local services in Fort Worth

I gave 2 stars because like someone previously mentioned, I was basically ignored when I went in. Now, I’m not sure if this was due to I was in shortly after the COVID shutdown, but the lady at the front was super friendly and courteous to another lady whom wanted to try on a pair of shoes. I was barely acknowledged. Super cute boutique shop with name brands like Marc Fisher and Rebecca Minkoff, but if you can’t ask me if I need help or if I’m looking for something specific, I’ll find a shop that’ll be more warm and friendly. The quilted tan Minkoff bag was super cute, but why drop $300 when the staff doesn’t seem to think you’ve got the money to spend...at least that’s how it felt. I could be wrong, but that’s the vibe I got while I was there. After working in retail sales for several years, I learned one very important thing. NEVER judge a book by its cover. We all do it, but honestly, you’d be shocked as to what ppl will spend their money on, or maybe they’ve been saving and want to buy something they normally wouldn’t. Plus, those Mystique bling sandals y’all had on display would have looked amazing for an outdoor wedding I’m in this summer...since heels in grass are tricky!😉 Well that’s just my experience. Maybe there will be a next...

had a very disappointing experience with this company. I purchased a necklace and earrings online, and when I received them, I decided I wanted to return the necklace only. When I reached out to initiate the return, that’s when I was told the item was “final sale.” This was never disclosed anywhere on the website at the time of purchase, and it certainly wasn’t stated on the invoice I received in the box. The company only brought this up after I asked to return the necklace.

I explained this to them multiple times and asked for a reasonable solution, but instead of trying to help, they doubled down and eventually just stopped responding altogether. I sent several emails and even asked to speak with the owner, but no one ever got back to me.

To me, this feels very misleading. If something is final sale, that should be clearly displayed before checkout, not hidden (or worse, only mentioned after the fact). It’s unfair to the customer and creates a terrible buying experience.

Their lack of transparency, combined with poor communication and refusal to stand behind their products, shows that they do not value their customers. Horrible customer service from start to finish. I strongly advise others to think twice before ordering from...

The clothes were cute but the service we received was not the best. Upon entering we were greeted and we decided to look around and i happened to wonder over to what i assume was the hold rack, which i had no idea. I was just looking and didnt touch anything and out of nowhere a blonde girl came up behind and abruptly said “thats not for you” and grabbed a dress and walked away. She then continued to avoid when we asked for help and eventually another girl helped us with the dressing rooms and kindly let us use the bathroom to try stuff on since the dressing rooms were full. I totally dont mind being told that the dress was on hold and i had to look elsewhere, but it felt very pointed and rude. We ended up putting a dress on hold but decided not to come back because of how we were treated. Cute clothes though. Super unfortunate considering the clothes are nice and i usually enjoy...