Ferndale Jewelers — Local services in Fortuna

I came in with my mother’s engagement ring to be appraised and her wedding band to be reset and resized for myself to wear. Upon entering I could hear a woman on the phone, and from the tone of voice she was using I could already tell she was not happy. After inquiring about appraisals she explained that she was just so busy that she couldn’t help me. She was short, rude, and uninterested in my business. “Is it something you found?” She asked me irritatedly. I was appalled. No it was my dead mother’s priceless possession, and I will not be bringing my paying business back to this store. I understand you are busy and it’s near the holidays. It is not an excuse to be plain rude to someone who might want to spend money in your business. I would have gladly returned at another, more convenient time after the holiday. The woman I encountered needs additional employees to handle customer service or some sensitivity training for herself. Update: Abraxas Jewelry in the actual town of Ferndale were absolutely lovely to do business with. Definitely recommend them if you are looking...

I was in the area on vacation when one of the stones fell out of my engagement ring. I was leaving the next day though and didn't want to have to carry the ring and loose stone in a ziploc the rest of my trip. Other stores in the area said they were too busy to take a repair on jewelry not purchased at their store, Ferndale took it in for the repair at 430pm and had it repaired by 1030 the next morning for an extremely reasonable price! I'm so grateful, they honestly saved my state of mind for the...

The loveliest of owners, she was a pleasure to work with. I hadn't been able to wear my ring for over 10 years, it was broken, dirty, and out of size. She repaired it better than new, cleaned it, and another ring that I had brought with me, and had it back to me for the price that she quoted on the date that she stated. And outstanding honest, kind, and respectable jeweler. I wouldn't imagine going...