Redwood Appliance Center — Local services in Fortuna

After doing a little research,I determined that the snubber ring on our washer needed to be replaced. Since time is money, I decided it might be worthwhile to call Redwood Appliance Center to perform the job, hoping that it might be a smoother less painful process than doing it myself.

Boy was I mistaken!

After getting a busy signal a few times I finally got through to their office on Tuesday Morning 8/20/19. The gentleman who answered seemed extremely busy. He asked for the make and model, told me that he'd have to call me back to after he confirmed if they had the part and to schedule.

After 24 hours had lapsed and I still hadn't heard anything back, I called back. This time a woman answered. I told her why I was calling and she acted as though I hadn't spoken with anyone yet and re-took all of the same information I had left with the gentlemen that I spoke with the day before. Again, she said she would get back to me after they confirmed if the part was in stock and to schedule.

ANOTHER 24 goes by and I call again. This time I'm feeling some frustration. A gentleman answers, and I proceeded to tell him that I have called several times trying to have my washer worked on. I let him know that I understand that they might be busy, and if so just to say so and I could take my business elsewhere. No problem, just say it. I was hoping for a painless process, not the run around.

He proceeded to apologize and told me that they had the part in stock and that it would be easier for them to work on in their shop so they wanted to pick the washer up. (It would be $10 an hour less to work on but only $40 more in delivery fees) Go figure.

We both agreed Monday 8/26 at 5pm the washer would be picked up. He told me that time would work out fine because I'm local in Fortuna.

On Monday, 8/26 at 3:30pm I receive a voicemail from Tom at Redwood Appliance Center, letting me know that he's in the neighborhood and if somebody was available he would come pick up the washer and to give him a call.

I called Tom back and let him know that I was in arcata but on my way that direction. That wasn't opposed to him picking it up a little bit earlier if we could make it happen. He instantly began huffing and puffing, telling me that he didn't have enough time and that we were going to have to reschedule the pickup. I told him that his office had scheduled the pickup for 5pm. He hopped in puffed again and said that that's his "quitting time".

Believe me, I get it. But it's not my problem that you're office has you running ragged. I don't want to hear about it, just like you don't want to hear the run around that your office has already put me through.

I told him to forget it, and that I would take my business elsewhere or do it myself.

This is where it gets good!

I call the office back to let them know that I'm completely dissatisfied with the service so far and that I would be writing reviews on Yelp and Google.

The lady on the phone tells me that I must have them confused with Eel River Appliance, and that she didn't even have me on the books. This is the same woman I spoke with a week earlier. She asked me for the gentlemen's number who called me and proceeded to tell me that he doesn't work for them, but they do have a guy named Tom... But that couldn't be him. I double checked my voicemail just to be sure, "This is Tom, with Redwood Appliance".

With all that said; this isn't Tom's fault. This is a complete internal breakdown of business. Flaw after flaw.

Beware before you call this company for service. They seem completely un-organized and incapable of communication...

I shopped around at every appliance store in Humboldt, armed with my notepad and research. Tyler at Redwood appliance was the most honest, patient, accommodating, and informative salesperson out there. He’s not there to tell you what you want to hear to make sales like most, he wants you to be HAPPY with your purchase no matter what. I learned a lot about where appliances and parts are made, and what is made and assembled in the USA. In a time of appliance backlogs due to covid, customs, and treaties…it was important to me to learn how to support local small businesses and our nation all at the same time! The best part was they are the authorized dealer and service company for GE products. I fell in love with the GE Profile Slide In Range with double oven, and the chef connect system that links to the microwave was a fun bonus. If I turn on a burner on the cooktop, my microwave automatically turns on the surface light and the vent! The dishwasher I purchased is also amazing, it is so quiet and even plastic ware comes out dry (without being warped). I can also control the oven and dishwasher with my phone, so fancy!

The whole process was seamless, easy, and fun! Installation was fast and I basically have a brand new kitchen now! You should see Tyler at Redwood Appliance if you need to replace ANY appliance. They are the original appliance store of Fortuna, have decades of experience, and will treat you right! They also have a selection of used inventory which they personally inspect, repair, and renew.

Shop local and...

Paid a large amount for one of their technicians to set up / repair a vintage stove . I was assured by Redwood appliance that the stove was correctly functioning and safe to use in my family home. A few months later the stove randomly began leaking gas which could of been fatal if not caught. After catching the leak and turning off the gas/ venting the home I called red wood appliance and told them the situation. They scheduled me to come and remedy the situation. On the day they were suppose to arrive they never showed up, instead a woman called me two hours after the scheduled time and said that the issue was out of their warranty and offered no assistance. They stated they were not coming and that they had no responsibility. I am now taking them to court. I advise not using this company...