Rent-A-Center — Local services in Fountain

I have been a customer since this place was new image, i have to be honest i am pleased with the change of staff it should have happened years ago, i had called several times to complain about Shirley to the manager who then was Mike, I have never in my life came across such a rude obnoxious person as Shirley Was, But my complaints seemed to be swept under the rug and encouraged by her upper supervisors, there is a right way and wrong way to speak to your customers, i had sent my stuff back due to the lack of respect they gave their loyal customers , i ended up giving them another shot, nothing had changed, to my surprise the 80 calls a day stopped one day Hmmmm that's odd😊 then to my surprise again people with respect began calling, I went in to make my payment met the new staff, WOW how anyone can say they are not friendly is beyond me, amazing people now running this store they care about you and how you are they care to work with you if you're in a bind they care about building that customer relationship i will 100% be buying more stuff Thank You guys you helped me get through a very difficult situation in which i am still dealing with ,...

In the beginning of November I had put $15.00 down online for a Nintendo Switch and than a Pac Man arcade. I did receive a phone call saying they were out of the Switch but if I could come in to fill out the paperwork for the Pac Man arcade I had went into the store filled out portions but I didn't have a few important information that was needed and never went back. The next day I ended up having a family emergency where I was gone for 2 weeks with just returning to town yesterday. To my surprise I receive a rental agreement dated 11/19/2020 with my name on it. I never okayed and wanted this product that I am even more upset that someone signed and dated a contract without my permission. How can a company do this without the go ahead from the customer? Don't 2 people have to settle on a contract isn't that the way it works now a days or when you don't hear back from a customer you just sign and date their name to a contract? I am definitely not interested in ever renting from a company that does business like this also I am not spending my off day seeing who to contact in...

Rent a center South Navada and Fountain place you do not want to deal with this people. First they very nice wants to make Bussiness until you tell them come get their stuff. They want to keep their stuff(couch) in my Apartment wanting me to wait and listen and do what they want. My apartment is not a garage!! They say they can not control if they do not have enough people to deliver or pick...3 weeks later. Im Calling the police if they do not come to pick this couch!! Bad, rude fountain guys telling me to chill not the way to talk to a customer or person whos beyond frastrated over their stuff in my Apartment for weeks!! How can they do this for weeks telling reasons we do not have enough delivery guys no wonder can not keep employee with...