BazaAr Supermarket — Local services in Framingham

I have been a loyal customer of the "old" store for many years, consistently appreciating both the warm, welcoming atmosphere and the personal attention from the staff, particularly those at the deli counter. The ambiance of the traditional Russian store was always a comforting reminder of community and culture.

However, my recent visit to the new location was deeply disappointing. While the store boasts a shiny, modern appearance, it unfortunately lacks the charm and quality I had come to expect. A major letdown was the absence of the deli counter, which previously offered a wide range of cured meats. Now, the only option is to purchase entire sausages, significantly limiting the variety available to customers.

Additionally, the prepared foods section was unappetizing. The buffet-style display gave the food a tired, unappetizing appearance, and I was left questioning the hygiene standards—especially given the potential for contamination in such a setting.

What truly struck me, however, was the atmosphere created by the in-store music. To my shock, a far-right, anti-immigrant radio station was playing in the background. This felt deeply ironic, considering that the store is owned by immigrants and serves a largely immigrant customer base. It was a jarring and unsettling experience, leaving me with a sense of alienation and discomfort, as though I had stepped into a dystopian reality.

Ultimately, I left the store feeling disgusted and disillusioned. This new location, while aesthetically modern, fails to embody the spirit, quality, and inclusivity that I had cherished in the original store. I hope that the management will reconsider its approach and make the necessary changes to restore the store to a place that welcomes and values its customers, rather than...

Went to shop for specialty food for the first time, left feeling very offended. This market is run by insanely rude and unprofessional people, even racists. Three ladies working at the meat counter, none of them care to help me, one has her backing facing customers 100% of time, one is so busy going in and out carrying nothing, and one so engaged in helping other customers including those who even came after me. I was ignored for at least 10 mins, made eye contacts several times but still got ignored, at this point I was very angry and ask 'excuse me', only now the lady spoke her previous voice and informed me condescendingly the "line" starts on the other end, where there are only two group of people scattered across the counter forming no line of any sort, they all came later then me, ALSO all already be served, because they speak the magic language I assume. I argued and she looked at me like I'm the crazy one. I gave up trying to talk sense to her and asked for my stuff. Leaving and knowing that I will never go back and will urge every decent people to stay away from this place. Unless you speak "their" language or one of "them",...

I don't write reviews too often, but I was absolutely disgusted with the level of customer service I experienced at Bazaar West today. I came to the store almost 1 hour before the closing and a sales person behind the deli counter did everything she could not to service me except for telling me so explicitly. She refused to cut bread claiming that something was changed in the cutting machine and now "they can't cut bread" (thankfully somebody else in the store helped me although she was trying to stop him). Then she said that another machine they used for cutting meat and ham is broken and the other identically looking machines can't be used for that. Finally she delivered the real reason for her behavior - they are "almost closed" (again, the whole conversation was taking place about 50 minutes before the closing) and she doesn't want to clean the cutter again. Her total behavior and communication was so rude and annoyed with me and my requests that I decided I really don't want to support this store. I don't know if store owners are aware of how customers are treated. But if they are and support that I'd really...