Five Guys — Restaurant in Framingham

There’s a reason why this particular store gets good reviews, and it shows. I grew up in Northern Virginia, where Five Guys got started and franchising was started by a couple of former Washington Redskins players. The quality of this particular restaurant is better than any other Five Guys restaurant I’ve eaten at in the past, including at Washington National Airport (Reagan) and other locations in and around that area. The burgers were excellent and not soggy like I’ve had in other locations in the past. Service was fast, fresh, and prompt. This is not one of the cheapest burger places in town, Five Guys never has been. Prices here are also higher than in locations in other parts of the country, but it’s because of higher labor costs, and similar to what you’ll find in other areas with an identically high minimum wage, such as in Montgomery County, MD. However, if you’re familiar with the chain, the quality here can’t be beat and is worth the higher prices.

Worth noting, the “menu” that Google shows on the listing for this location is incomplete and wrong on what is posted as of the time of this review. But that’s a Google issue, and I won’t ding the restaurant for something that is out of...

We got to experience the apparently just-reopened Framingham store after a week’s renovation (amazing job done) and it was wonderful. My wife and I have been visiting Five Guys for years, from California to Massachusetts (our two home states) and this was probably one of the best meals we’ve ever had. It may be a bit better because of how extra shiny and new everything was, from the lighting wires and HVAC to the window frames, the kitchen, and oh my god, the fryer was so extra clean you could taste the peanut oil sparkling in every bite of the perfectly crispy fries. This is something you notice, especially, when you’ve had fries from a perhaps not newly cleaned fryer: they’ll be a bit limp. These were just excellent. Our cheeseburger was delicious. And the soda machines were just so pretty. Keep those flavors filled, team! That’s the reason corporate went with the freestyles, all that variety. We saw folks training, team building, and keeping their shiny new slate all shiny and new, down to details on chairs and tiles. Thank you for a...

Last year I walked in and the music WAS SO LOUD THAT I HAD TO YELL MY ORDER. I asked if they could turn down the music and was told that there was a camera on the volume knob and if they touch it they get fired. I filled out the 'how was your visit' form on the corporate website and a district manager got back to me and apologized saying that a customer should not have to be subject to such. A month ago the same thing happened, this time I was told that the volume knob was broken. I again filled out the 'how was your visit' form and got zero response. I saw a phone number to call recently and called it and was told that someone would respond to my complaint. Nope. So in about a year they have gone from 'We will listen to our customers' to 'we will ignore our customers'. But the food is still good so...