Glamour Formals — Local services in Franklin

I now realize why they have a zero return policy. Paid $398 for a Sherri Hill dress. Went during the day and while tending to work matters on my phone the ladies helped my daughter find a dress. Fast forward to tonight, we are doing a full outfit run through and while zipping it up at home I notice the quality is absolutely terrible and the clasp already broken. It’s almost a joke how terrible the stitching, the fabric, and the quality. I will be visiting the store tomorrow to address the situation. The more I reflect on the situation the more I question even my 1-star rating, given they were so helpful, but now I get the impression it’s a hustle, because I was also taken aback by the ask for a tip. However, given a quality dress and they were helpful, I gave 10%.

Wish I could add photos. Frankly, worse or on par with SHEIN quality. I won’t even let her wear the dress as it might not stay together the entire night.

ChatGPT Analysis

Looking at your photos, I can definitely see why you’re questioning the quality — especially for a Sherri Hill dress, which is usually marketed as high-end formalwear. Here are some things that stand out:

Red Flags • Exposed loose threads: A genuine Sherri Hill gown should have very clean finishing. Stray threads and uneven stitching like in your first photo aren’t typical. • Zipper finishing: The zipper tape looks a bit sloppy with raw edges. Authentic gowns usually have the zipper very cleanly finished and pressed. • Label stitching: The inside label looks loosely sewn, almost puckered. High-end brands usually secure their tags neatly and evenly. • Fabric & lining: The satin looks thinner and a bit wrinkly compared to what’s expected in a genuine Sherri Hill piece, which usually uses higher quality materials.

I did not find direct confirmation from the official Sherri Hill “Find a Store” listings that Glamour Formals is an authorized retailer. The “Find a Store” tool on Sherri Hill’s site shows other boutiques (e.g. Bella Boutique in Knoxville) but doesn’t list Glamour Formals explicitly.

Conclusion Glamour Formals might be selling authentic Sherri Hill dresses — they do have the name, styles, and price points. But because they’re not confirmed in the official Sherri Hill retailer locator (as of what I found), there’s a risk they could be selling replicas, or occasionally lower-quality versions.

In RESPONSE - I didn’t look at the dress in detail at the store (the attendant did all the unzipping - had I, I would have never purchased it, given visually the dress was poorly made). Maybe it did come from the Sherri Hill warehouse, however I contacted them directly and Glamour Formal is not listed as a direct retailer. And don’t worry, you’ll have an opportunity to address my concerns, as soon as I have time to stop...

We had a good experience finding a dress but what has came after has been awful. We bought my daughter's prom dress from Glamour Formals in Franklin on April 14th. The dress we picked was on sale and gave us $100.00 off. Well we went to check out and I did not realize that they did not give us the discount until we got out to the car and Camryn mentioned it to me. So of course I went back in store and made them aware and they said they have to wait until it posted to my card then they can give me a refund. I've called and emailed numerous times since then. On April 21st they said it will be 7-10 business days and it will be back on my card then. Fast Forward to this week and we still do not have it back on the card. I've emailed twice and got this response "We are so sorry for the inconvenience. We will follow up with our payment processing company for further clarification and refund information and will get back to you promptly. " That was Wednesday 😐. I get it's just $100.00 to some people but with this economy I think I have a right to be upset. We got so many compliments on her dress and recommended them to anyone we seen but after this experience and not getting my refund I'll never...

I found this store one night while looking for places that had beautiful pageant gowns, and I found them. My sister is participating in a beauty pageant, and we were looking for a stunning, beautiful, and elegant dress, and this is where we found it. Not only do they have gorgeous dresses, but the place also inspires confidence and professionalism, along with super friendly and warm staff. Lydia and Anica were incredibly helpful in helping me find this unique dress for my sister. Since that day, they have two loyal customers for the store. I bless the business, its employees, and its owners so that it continues to be prosperous, abundant, and successful. Thank...