Verizon — Local services in Franklin

Robby at Verizon is an absolute superstar! From the moment you step foot into the store, his infectious enthusiasm and unwavering dedication shine through. His product knowledge is as vast as the digital universe itself, and he effortlessly guides you through the labyrinth of options with a genuine passion for ensuring you get the perfect solution.

But what truly sets Robby apart is his unparalleled customer service. He doesn't just meet expectations; he exceeds them with flying colors. He's like a magician who can make even the most complex tech jargon sound like a symphony of simplicity. No question is too small, no problem too daunting – Robby tackles them all with a beaming smile and the patience of a saint.

And when it comes to problem-solving, Robby is nothing short of a tech wizard. He'll have your glitchy gadgets and finicky devices running smoother than a Formula 1 car on a freshly paved road. It's as if he has a direct line to the tech gods themselves.

But Robby isn't just a master of his craft; he's also an incredible human being. His warm, friendly demeanor makes you feel like you're catching up with an old friend rather than making a business transaction. He genuinely cares about your needs and goes above and beyond to ensure you leave the store with not only a top-notch device but also a smile that stretches from ear to ear.

I traveled from farther than I should have, and followed him to his new store in Franklin just to experience his exceptional artistic salesmanship again at a new store, rather than go with the more modern opinions of Ryan Reynolds. While Ryan Reynolds may be the Hollywood standard of a man, Robby is the same standard of a man in Franklin. Full of knowledge and acting ability, he talked me out Mint mobile as I do not have the credentials to use an EBT card to pay for my cell services. Greenwood has lost a true icon.

In a world filled with faceless corporations and automated responses, Robby at Verizon is a beacon of exceptional customer service. He's the kind of person who turns customers into loyal advocates and restores your faith in humanity, one interaction at a time. If you haven't had the pleasure of meeting Robby yet, you're missing out on an experience that's nothing short of legendary. Verizon is lucky to have him, and you'll be lucky to have him as your trusted tech ally.

Thank you for...

Hold on to your pants boys and girls. My boy Daniel, Champion of the People! This superstar of a phone salesman got me set up with the best (and only) phone I have ever bought (the era of borrowed hand me downs is finally over!!). Through every minor hiccup we came across, he toughed it out like a boss; and to top it all, he managed to deal with my over the top nature for nearly two hours. He must have nerves of steel and the stuff stars are made out of (atoms and such). Though our time together was short (in the grand scheme of life) I feel a bond between the two of us that is not likely to falter. I would consider him a brother (perhaps a yearly family reunion is in order, HMU). Any more of a flawless performance from him would have knocked me out of my REM cycle because I would have been dreaming! He literally deserves some form of a medal or at least a park bench with a celebratory placard. If for no other reason than to note the outstanding service and effort he put in to the several phone calls he made to get me where I needed to go. It was such a good job that I have literally written more in this review than I have in the past five years since college (and to top it, I used correct spelling and punctuation).My boy Daniel, or Dan as I have come to call him with the progression of our newly kindled friendship, he truly needs some form of a raise or promotion (or at least a Krispy Kreme bakers dozen of donuts). To conclude, I would say he did a more than decent job helping me out and it is much appreciated. P.S. When I was in the store, we heard some unexplainable noises and can only logically assume they are made by ghosts. Gotta sage that space before it evolves to a haunting. Over all rating: 10/10. That's my story and I'm...

We went in to get a new phone and change our plan. We separated our account and made a sub account that was supposed to be on a shared data plan, along with an account with a couple phones on unlimited plans. They asked if we wanted device protection on the new phone and we declined. They said we could save $5 per line for the unlimited phones if we enrolled in auto pay, so we did. Fast forward a year. We don’t typically get paper bills and my husband pays the phone bill. We happened to get a bill in the mail one day, so I checked it. The sub account was not sharing data. They were all on unlimited data plans. So we were paying $45/month for four phones, and then $75/month for two phones. Why would we have separated our account if we wanted all of the phones on unlimited?? We were not getting an auto pay discount on any of the lines, because in order to get that discount you must use a bank account to do auto pay. We would have done that if they had told us, but they said using a credit card was fine. We were also being charged for device protection, which was another $13/month. We have been fighting with Verizon for the past two months trying to remedy this situation. I will NEVER go to an authorized dealer again... I will only go the the actual Verizon stores from now on, even though I will have to drive a lot farther to get there. I should also mention that was the second time that store put device protection plans on one of our devices after we declined... but we caught it...