Goodwill Central Texas - Fredericksburg — Local services in Fredericksburg

On this date 7/29/2024 at around 7:34 pm in Fredricksburg,Tx , I came in to the store and purchased several items and am a regular customer. Unfortunately I had a bad experience with the manager on duty this evening . Although the cashier #126382 was very polite , the manager had an attitude.one item a weather radio which I had the desire to purchase had corroded batteries which I showed the manager and asked I would take a chance purchasing it with a possible discount. The manager sarcastically told me well the batteries doesn’t come with radio, and I replied but the batteries are corroded and there’s a possibility the wires got damaged with the acid that leaked from the batteries. She offered a $1 off from the $4.49 which I decided to changed my mind on it . Then the manager again sarcastically told me , COME BACK TOMORROW AND THEY WONT HAVE THE BATTERIES IN ! With a smirk . I just continued with the transaction and left . As a former mall manager ,customer service was always a key to successful business with returning customers . Unfortunately the manager at this location has no clue nor knowledge of running a business so rudely . I didn’t get her name but has short blonde hair with I believe piercings...

I come here for the brands and organization. They are overpriced though, even for Goodwills. They are a part of central Yexas Goodwill, so associated with Austin rather than SA. This is why their prices are higher. They also at times post misleading signs and don't honor them. I spend a lot of money here, and use to recommend to everyone so I feel they should have honored the sign put up. The sign is interpreted as 50% off all items, but no sales tags, to everyone I have asked. Since this I have diversified where I shop and find the same brands for less at other local stores. On this day we spent about 200. We would have bought more but it was not honored. I used to work in retail and the custom is to honor discounts when a sign is left up or misposted.

Since I have gotten irritated enough by this, I have started shopping more at other places as I stated. The HCM Hospice store and St. Vincent de Paul have way better prices and honestly the same brands, sometimes better. Plus they actually help people, and the CEO is not making big money. Yes, Goodwill helps people but they could start by paying their employees a living wage. And they could help more people by not being a "for...

Prices are random. Be a smart shopper. Check online before buying. Good buys on some things and exorbitant overpricing on day to day *target *dollarstore *walmart stock because it has an original tag. Already discounted and discounted again out of these stores for pennies on dollar. Goodwill then prices small discount of regular price. And you pay more than you should. Be careful. Also the checkout always ask you to round up your dollar amount at checkout. Only 1% goes to education of future employees. The rest goes to corporate bonuses. I have always appreciated Goodwill. And the original success stories behind it. What is happening to the cooperation now is greed. Plain and simple. Disgraceful.

Staff is always wonderful. Very willing to help. Could not...