Guy on drive thru intercom asked what we ordered twice (two drinks). Seemed confused. Got to the window, and they gave the wrong item. I told them only for them to say “we’re being told that’s what you ordered.” I said no, so they go back and forth two more times before saying they refunded for one drink and need to charge me again. I told them to give me a receipt for the refund and forget the other drink. Mind you, a line was begging me...
Read moreStopped in at the New Location in Fredericksburg Texas, I was unable to use my rewards oŕ complete my purchase through the mobile app. I went into the store to see why the app was not allowing me to complete my order. Cashier stated this has been a problem with no resolve in future. Very disappointing. I was told that many who have rewards accrued will not be able...
Read moreWent in today I have a HTEAO cup Which when you refill it. The drink is 1/2 price. Asked the girl at that the cash register why it wasn’t discounted. The answer was I’m sorry. she never even made an attempt to correct this. I have to this location several times and been charged different rates. I think the Manager needs to do...
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