Regency Furniture — Local services in Fredericksburg

Warning to Potential Regency Mattress Buyers I'm writing to caution those considering purchasing a mattress from Regency about my disappointing experience. I was steered into purchasing, their brand which is called Atlantic something or another, which they say is the same manufacturer as Kingsdown (fairly well known better than decent brand) it just has their tag on it. I purchased two twin XL mattresses @ $1,899 each, plus the 2 adjustable frames.

The mattresses took 4.5 weeks to arrive, despite being promised a two week timeframe( I specifically asked if they were in stock and was told they were)…

After speaking to one of the store managers, I was told the truck would come in on Friday and I would have my mattresses on Wednesday. When I receive the call to confirm the delivery, I was told that it would be on Saturday which I had plans to be out of town. After communicating with the store and their customer service department, they all confirm there was absolutely nothing that they could do so I had to be inconvenience once again change my plans so I could be home for the delivery on that Saturday *The mattresses arrived with noticeable dips, now mind you I purchase two separate mattresses, and both of them had these significant dips in them. Which I immediately reported to Driver and the store, I took pictures of said mattresses to the store, (the dips could be clearly seen in

The store suggested that it might take a day or two for the mattress to completely fill out due to the way it was packaged??? And took the pictures and said they would forward them to customerservice and someone would be in touch with me on Monday (that was Saturday) Needless to say didn’t get a call until Wednesday. I was given two options.

1. I was told to wait 2.5 weeks for an inspection, mind you I had already provided the pictures and all the view them agreed that something was wrong… and once the inspector came out and determined, the mattress defective I would then have to wait for a new set to be made and delivered, which took for and a half weeks the first time around.

The second option was to use the extended Warranty that I purchased to do a mattress exchange that would cost me an additional $1100….Wait! what about this makes any sense???your product is defective, sir!!! So you’re telling me my only options are to wait two weeks for an inspection and then God knows how long for a new mattress to be delivered, which, by the way they told me they would wave the delivery fee as if they were doing me a favor, sir your product is defective!!! You received every penny for said product before it was delivered and there is absolutely no accountability on your part, nor does it bother you in the lease because I the consumer that is being inconvenience over and over again.

I am aggravated to the point of seeking legal advice. My body is sore as the mattress is uncomfortable due to the defect.

Advice to Others Be Cautious: Potential buyers, beware of Regency's Atlantic brand mattresses, and their lack of customer service and accountability.

I've had positive experiences with Regency in the past, but this recent encounter has been extremely frustrating and disappointing to say the least… I'm sharing my experience to help others avoid the same… By the way, spoke to a neighbor  who shared she had the same experience, same product same store…. Regency the experience should not stop after purchase and exchange of funds. This whole thing has put a very bad taste in my mouth, I will come through your doors again, except to try to get this situation resolved… and I will warn others to hopefully prevent them from having to go through what I’ve gone through with you. It’s cost me a lot of time. It has inconvenience me greatly and it’s causing discomfort to my body…. Curious to know if anyone has had any similar experience or has purchased agencies Atlantic brand of mattresses and how it’s worked out or is working out for you.

Frustrated, aggravated,...

We purchased a mattress and power base from Regency Furniture in Fredericksburg, VA. The in-store experience was wonderful. Our salesperson was very knowledgeable and assisted us in making selections to fit our needs. Everyone we talked to that day was friendly.

During our discussions with the sales person, we inquired about having our existing box spring and mattress hauled away. The store manager was consulted and it was agreed to for a fee.

A few days before the delivery, the delivery company called to confirm the delivery. At that time I asked about the haul away, and it was confirmed that both pieces were on the order to be picked up. On the day of the delivery, the delivery person said he we would take the mattress but would not take the box spring. My wife called the store and the store asked to speak to the delivery guy. He rudely pushed the phone away and said, "I don't work for the store." I called the delivery service and they confirmed the pick up order and asked to speak to the delivery guy. He refused at first, but then took the phone and was told to pick up the box spring. He told his employer that he would not do it. He handed the phone back to me and hastily ran down the steps and out of the house. The delivery service rep told me she would escalate to a manager.

He their haste to leave, the delivery guys left packing material littered on my bedroom floor. They also failed to leave the manual for the electronic base, which I had to find online.

I called the delivery service back the next day and was told the issue had been escalated to a manager who would at some point call me back.

After a week of not hearing anything, I called the store again and was told they would send an email to the delivery service. As I relayed the story, the person at the store said, "Yes, they are rude, but we keep them anyway." After a few days, the store called me back to inform me the delivery service did not respond to them so there was nothing they could do. The store refunded the fee I paid. I am still stuck with the box spring leaning against the wall in my bedroom.

It's shows an obvious lack of concern for customer service for Regency Furniture to contract with a delivery service, and have no control or recourse to the service actually being provided. Adding to the issue, the rude delivery personnel appears to be a known but accepted issue.

As we left the store on the day of the purchase, my wife and I discussed how we'd certainly go back for future furniture purchases. We now know that we will certainly NOT consider Regency Furniture for any future...

I have previously purchased a king size bed and leather stadium seating from this location in the past, always with a positive experience. My husband and I went today to look for a sectional for our living room. While our salesperson, Lizz was initially very helpful and friendly, once we had decided on the pieces we wanted and were discussing financing and payment, everything went downhill. My spouse and I not only have excellent credit, but also have a Regency furniture credit card. Lizz at first asked for $350 down, and my spouse told her "No, we don't put money down." She then stated that she could not finance us and give us the 25% off sales price otherwise. We emphasized again that we won't put money down, so she said she would have to speak to her manager. After 5 or so minutes, she came back saying she COULD finance us for 18 months, no money down, but then asked, "Can you at put $100 down?", which really annoyed the both of us, because not only had we clearly stated that we would not, but when my husband asked why, when we never have in the past, and we already have a line of credit with them, Lizz became defensive and said it has been company policy for years, and that she's been at that location for two years now and everyone has to put money down. Again, after just telling us that we didn't. I have NEVER been asked to put a down payment on anything but my house, and that was only because it was required by law for an FHA. We've made many large purchases for things like cars, home improvement, etc, with no money down all the time. This is not a Rent-a-center, there is no risk to the store on defaulting as they are paid in full by the credit card company upon using it to make a purchase. My husband told Lizz that he was offended by the repeated requests for money down, and we decided to walk away. When I got up to leave, Lizz actually said aloud to me that she was "Going to put a red star by my husband's name", as if he was a problem customer. At no time did he raise his voice or use any sort of derogatory or offensive language towards Lizz to merit such a comment. Then, as I was walking out the door, I heard her comment, "I don't work for free!" to her coworker, which really made me angry. This salesperson has cost this company any future sales from us, and we will be advising all friends, family, and acquaintances to avoid this...