Marlo Furniture and Mattress Store — Local services in Fredericksburg

I purchased a living room set on the 14th of September of 2019. The first delivery was on the 21st of October. The first encounter with the movers was terrible, as they would not listen when I told them where to place the furniture. They seemed to be in a rush to just dump the furniture and leave. When they brought in the wooden stools to the dining table, two were in good condition, but the other two were cracked on the leg of the stool. One guy tried to hastily fix it before bringing it into the house, but the crack was still very visible. I refused to sign the form, and asked for them to return the two stools and send a replacement, because I could tell the stools would break with the slightest pressure. The delivery man called his boss to inform her that I refused to sign. She was rude as well, and told me that there was nothing that could be done, and that I should contact marlo and schedule another delivery date. So I did call and they agreed to send two new stools, and they did on the 16th of November. Never mind the large gap in dates for the delivery, I had to call multiple times for the first delivery and today’s delivery. When they delivered today, the came in the evening and tried to leave it at the door. When we asked to inspect before signing, they made a big fuss about it, but after the last encounter, I wasn’t going to sign without checking it. Once I flipped the stool over, it was cracked where the screws were put in. The other one was in similar condition, and this was worse than the last stools. This encounter could have been smoother, if the guy would have just let me look at it and take a picture. Once he saw the condition, he tried to lie and say that it was just because of the screw. But given how expensive the set was, the quality of the furniture should have been Better. I calmly asked for him to wait so I could take a picture before he could take it back, and once it was evident I was not going to sign off, he became rude and tried to snatch the furniture saying that we were wasting his time, and that he had to go. I refused to let him take it without taking a picture for evidence, because at this point, I was fed up with the whole process. My husband came in to see me trying to take a picture, and the man snatched it right from under me. He said that he had to go, and my husband said “I don’t care, we need to take a picture”. The man said, “if you don’t care, I don’t care about your time, I need to go”. I managed to get two pictures in because of my husband, otherwise this man, way bigger than me, would have snatched the stool from my hands. That was a very rude way to treat a customer, especially since He told him that it wasn’t his fault, and that we weren’t mad at him, just upset with the audacity of the company to send broken stools, not once, but twice. The last delivery was a small crack, and the situation was made more dramatic than what it was...

This store is absolutely horrible..Ordered furniture back in December 2020 and still don’t have furniture after saying 4-12 weeks. They never called us to give us an update, and when we finally followed up they did it was discontinued, when asking why they never called and told us they literally said “why would we call you to give you bad news… . Went back during Memorial Day weekend to get our money back for the furniture and they asked us to look around and see if we wanted a store credit.. We found a set we liked and were told we could have it for 3k.. the sales person, Tony, said the price was good until June 15. He also wrote the price down and said he would honor, the 3k price to allow us to go to our new house for measurement. Today when we called back he tried to tell us he never said 3k and the set was now 4800. Even though in his writing he provided us a price and the couch measurements. His excuse was “it was a mistake he miss quoted us” and that “he wrote a ton of quotes that day” we literally sat on couch with him and he wrote out the price of each piece and the discount.. literally took the sticker prices of each piece..

Anyways I have to now drive 45 mins to go back and get my money back from my purchases I made back in December ..

luckily the same set is available online and in most stores for 3100-3300..On top of that other store are willing to provide a larger discount since we need to furnish 3 rooms and 2 bed rooms.. I am sure a $10k+ purchase is peanuts to them, but I’ll spend the money with a company who appreciates my business and is honest..

I’ll never give this store my...

Purchased bedroom set. Delivered bed not night stands. 2 months later we have the night stand. The bed set we purchased was discontinued so we had to accept the floor nights stands. the stands actually attach to the bed head board. They delivered used night stands and refused to put furniture together. While they were here I spoke to the manager over the phone. He promised me a call back 2 weeks later we still have not received a call. I am gong to attempt to put the furniture together myself. But that was not the agreement. I told them maybe a store credit for giving me used night stands. Still have not heard from them about putting furniture together. They are terrible.

6/27/18 I am sure you see they responded for me to contact customer service. But they have my name number and my money. They know how to reach me. But they do not give you a person just another run around. Its a crazy world we live in. No responsibility or ethics. Make the sale and...