The Flower Pail — Local services in Fredericksburg

I had a terrible experience with The Flower Pail. I ordered flowers for my mother and future MIL for mother's day this year. I ordered them on Thursday, and they had to be delivered on Saturday because they aren't open on Sunday. Then, less than 24 hours before Mother's Day I got an email saying that the order was rejected for ONE of the orders because they were out of flowers. I assumed the other order still went through, so I was able to find another flower shop that was able to fulfill the last minute order. However, when I spoke to my mother on mother's day, she had never received the flowers. We never got an email saying her order had been cancelled, and when I called the shop to inquire about what had happened, the girl on the phone said there was nothing she could do about it. I've worked in customer service for many years, and as good business practice the least she could have done was get an order of flowers sent to my mother, even though it was late. She said there was nothing she could do, that it was out of her control, and that was it. Needless to say, I am extremely disappointed and upset that after everything they couldn't send my mom flowers - which is their only job? Just crazy. If you're looking to send someone flowers and have them actually receive flowers, find a different...

Went on the website to place an order, it said if you wanted same day delivery you needed to call first. So I called... and called... and called. 3 times and on the 4th time a woman answers with a big sigh. I told her I was ordering online and wanted to check for same day delivery and before I could finish asking she very abruptly said “NO, it’s busy!” Almost yelling! I simply said “Thats okay, thank you.” And she hung up before I could finish my sentence.” I can understand being busy, I can understand that same day delivery wasn’t going to happen, I was completely fine with it! But the customer service was no where to be found! As a first time customer, I can tell you I will never order from them after this experience! I only wish I would have gotten her name so I could file a complaint. DO...

The Flower Pail was absolutely amazing to work with while planning our wedding! We booked them per the recommendation of our wedding planner (Donna at The Party Affair) and could not have been more pleased. Lara was extremely professional and came up with the most beautiful floral designs! My bouquet, in particular, was so beautiful and full. She even made tiny bouquets for our four flower girls! I had a vision for mostly greenery at the reception and she did an amazing job creating garland and circle arrangements for the tables. Everything, from the planning, to the set up, to the actual day-of arrangements, was absolutely perfect. I would highly recommend her to anyone needing flowers (for a wedding, or otherwise) in Fredericksburg....