Valvoline Instant Oil Change — Local services in Frederickson

I recently visited Valvoline Instant Oil Change and had an outstanding experience, thanks to Nataleigh. From the moment I arrived, she greeted me with a warm and professional attitude, making the process smooth and stress-free. Nataleigh was incredibly knowledgeable and took the time to explain every step of the service, ensuring I understood what was being done to my vehicle. She answered all my questions with patience and confidence, demonstrating her expertise in automotive maintenance. What stood out the most was her efficiency and attention to detail. She worked quickly while maintaining a high standard of quality, making sure my oil change and other routine checks were completed thoroughly. She also provided helpful recommendations without any pressure to upsell unnecessary services, which I truly appreciated. Additionally, Nataleigh’s customer service skills were top-notch. She made sure I was comfortable while I waited and even checked in to see if I had any concerns. Her friendly demeanor and professionalism made this one of the best experiences I’ve had at an oil change service. I highly recommend Valvoline Instant Oil Change, especially if you have the chance to be assisted by Nataleigh. She goes above and beyond to ensure customers leave satisfied and confident in their vehicle’s performance. Thank you, Nataleigh, for your exceptional service—I will definitely...

Got here at almost 11am. Got in line with a car in each bay and two cars in line in front of me, it is currently 1 on, and still waiting on line. Workers walking around talking, working on vehicle on the side, employees literally standing around doing nothing. Looks like 6-8 employees and takes 2 hours to do oil change on 4 cars. Lines are backed up and no hustle from workers at all. Definitely recommend somewhere else. Wish I could give 0 stars 2 hours and still waiting

Let me update my review since they wanted to respond and say it was because of the holiday rush. It was because the manager George brought his personal truck on the side and 3 workers went to work on his truck, stand around and talk, not the holiday. The manager took them all off to work on his truck and ignore customers. Also they did not even put the right amount of oil in my truck i had to tell them it needed more and then they went to go get the other manager that was sitting in his car to look it up then add oil to my truck because they put the wrong amount in. You can see the managers truck on the side in the picture with the hood up that they were working on them the last in front of my truck just sitting...

I was at this location 3 months ago and the wait was extra long as they had stripped a drain plug on a truck and were waiting for a part... No movement on 1 bay. When finished they told me their printer was broken and could not print me an invoice. ☹️ They said one would be emailed to me, but I never received an invoice or confirmation the service was performed. Today, I went in for service. The website said the location opened at 7:30am. I arrived at 7:40 and there were 4 cars waiting and the doors were not open. I called and someone at corporate answered... Long time before I was transferred to the location itself. That person has an attitude and said the website is wrong .. they don't open until 8am. I asked if their printer was fixed and was told "No, their printer is still broken and they have gone to a paperless system. " I like to keep paper copies of all maintenance records and that should be an option. With the guys too bad/ too sad attitude... I left this location AND...