Macy's Furniture Gallery — Local services in Fresno

We went in on Thursday to look at some sectionals and couches and worked with Aurelio. He was GREAT and I would definitely recommend asking for him when going in. He worked with us and found us our dream sectional at a great price! While we were there we found two clearance pieces that we wanted and purchased them. Due to the size, we couldn’t take them at that time in our car, but told them we would pick them up on Saturday when we return to pay for the sectional. The associate that checked us out told us that she would put it in the back for us and that we would need to just show the receipt when we come back on Saturday. We went in on Saturday to find one of the pieces still on the clearance floor. The associates were walking around everywhere looking for the second piece when someone told them that Rita(one of the employees) was walking out with it to her vehicle. We saw her and my fiancé walked up to her and told her that it was ours and showed her the receipt of our purchase from Thursday. She responded and said that she purchased it this morning since it was still on the floor and she didn’t care that we had purchased it previously. She said that someone didn’t do their job of taking it off the floor and she didn’t care. She continued to walk to her car, put it inside and drove off. At this time he walked in and expressed his frustration. Aurelio went and spoke to the manager that was working and she would not come out to speak to us, apologize, nothing to make it right. With seeing how management was okay with us being treated we ended up cancelling our sectional order. If they can’t treat us right and feel that there is no need to at least speak with us and try to make things right then who knows how the rest of the process would go with the sectional. It’s very unfortunate since Aurelio truly went above and beyond to help us. The other employees were shocked as well that this employee would do that and treat us the way she did and that management didn’t care to even speak with us. If you do go in I 100% recommend working with Aurelio. It’s just very unfortunate that he doesn’t have the support of his management which ultimately is making us...

Our experience with Macy’s themselves has been fine. Our sales person was very nice and knowledgeable and the experience of ordering the couch was great. The issue has been with Macy’s choice of delivery companies. We placed the order over a month and a half ago and were give an estimated delivery date. Once the date was close we got a call to set up delivery of our couch for Thursday August 9th. We’d been really excited & anxious to get our couch. We sold our older couches and prepared the living room for the delivery the following day. We were already a little annoyed that the delivery process takes so long. Honestly we could order a couch on Amazon or a furniture website and get it quicker than this... We were told the couch would be delivered on that Thursday 10am-12pm. We adjusted work schedules and made sure someone was home for the delivery. 12pm came and went. My husband reached out to Macy’s and found out our time was moved to 1-3. Then he got a call that the truck broke down and they couldn’t deliver until Sunday. They said they would give us a call on Sat with delivery times. We we’re pretty irritated, as we had no couches, but there was nothing they could do. They compensated us the delivery charge, which was appreciated. We waited all day to hear from the delivery people and nothing. My husband called Macy’s and was told that the truck was full and the couch got taken off for tomorrow’s (Sunday) delivery. I’m not sure when they were going to tell us that... seeing as we would have just waited all day tomorrow for no couch to come. On top of that, we were told that we’d be out on the next possible delivery date, which is another 2 weeks out! We’re incredibly frustrated and I really thought more of Macy’s and the types of companies they work with. If this isn’t resolved quickly, we will be canceling our order and ordering from a company that is capable of delivering something we...

I recently had the pleasure of being assisted by Amal Jabbar, and I must say, she exceeded every expectation I had for a sales agent. Her professionalism, warmth, and genuine passion for her work made my shopping experience at Macy’s Furniture Store Name truly unforgettable. From the moment I walked in, Amal greeted me with a friendly smile and an unmatched enthusiasm for helping me find the perfect pieces for my home. She listened attentively to my needs, provided thoughtful recommendations, and showcased an impressive knowledge of the store’s offerings. Her keen eye for design and understanding of functionality helped me envision how each item would complement my space. What truly set her apart was her patience and commitment to ensuring I was 100% satisfied. She never rushed me into a decision and offered honest, insightful advice, which I deeply appreciated. Amal also went the extra mile to help me coordinate delivery and ensure every detail was handled flawlessly. Thanks to her exceptional service, I left the store not only with beautiful furniture but also with the confidence that I had made the right choices. If you’re shopping at Macy’s Furniture Store, do yourself a favor and ask for Amal. She’s a gem and a true asset...