United States Postal Service — Local services in Friendswood

UPDATE: MY PACKAGE WAS LOCATED AND DELIVERED TO MY HOUSE. Melvin called me yesterday, before I got a chance to all him, at 2:30 (yes, before 3 as Wayne claimed) and left a message saying my package was with one of their carriers and would be delivered that day. I am happy my package was delivered. Still give them less than 1 star. And fyi, I had someone else's mail in our box when I got home lol

I would give zero stars if I could. They have some of the most miserable, unhappy, and rude people working at this location. Rude is actually an understatement. Firstly, they are CONSTANTLY delivering packages that are not ours to our address. The address and names on these packages are no where even remotely close in street number or name to ours. It is quite simply due to obvious laziness. This happens at least twice a month. AT LEAST. When you walk to the front door, everyone's street address is on their house or on the curb. So how this SO FREQUENTLY happens is BEYOND ME! Next, I have had the misfortune of having to call this office before in regards to a package of mine that I was notified was delivered, but we never received the package. The first time was at Christmas and I have never had to deal with such hostility, unhelpfulness, and severe piss poor attitudes ever. Not kidding. I thought I was on a hidden camera show or some prank show because the woman was that out of line, I figured this could not be real life. She was unwilling to help at all. No lie. I ended up calling USPS to complain, did an online complaint, and had their manager Melvin talk to me and although nothing was resolved on their end, he was friendly and did make somewhat of an effort to correct his employees attitude. I am dealing with the SAME issue now. Was expecting a package, got notification that it was delivered 'to an agent' meaning they delivered it to an actual person, but NO PACKAGE WAS DELIVERED TO MY RESIDENCE! I don't know who they delivered it to, but it was not to anyone at my residence! I have had to file a lost package claim. I called the Friendswood post office and as usual, nothing but rudeness. I asked Wayne, the employee who answered the phone, if I could speak with Melvin, the supervisor, and he told me he was not there. I asked if he knew when he would be in to which he replied, "a few hours". I said, do you happen to know the specific time he will be in, he again said dryly, "in a few hours' so I finally said, 'ok that's great, so I guess I shall just call in 2 hours and again in 3 hours if he isn't there??' He finally said "3. He will be in at 3" I am livid! Having dealt with this office before, I know NOTHING will get resolved bc they just do not care about their service or themselves obviously if they are ok with having this type of character. But this time, my package didn't come from amazon so I will have to shell out more money again for their repeated and constant unprofessional-ism. I will be calling USPS to file a heavy grievance on this office. I am...

My mail man canceled my mail permanently bc there is a car parked in front of my box every once in a while. He did this after my house burned down. My house was not livable and I did my best to get the contractors not to park there and for the most part was successful. However I was not living there and my neighbors guests would sometimes park there without my knowing. Not only did they cancel my mail but will not deliver my packages either. They lied and posted on line and said that they attempted and left and note but no one came to my door and no note was left. I found out from them that they never attempted to deliver my package and the online statement was an "error. " I understand not delivering my mail that day... but forever??? He could clearly see the circumstances. I was told by someone at the post office that he was "only trying to do his job."..its my understanding that his "job" is to deliver my mail. RAIN, HAIL, SLEET, SNOW, cars parked in the driveway: the mail supposed to get delivered. What he is doing is just the opposite of his job description This guy must be kin to the devil or some kind of terrorist to add to me and my daughter being put out on the streets with nothing but the clothes on our back and no shoes to cause more grief to someone even if was his worst enemy. He is a self centered, lethargic, demented narcissistic looser with control issues and no compassion. The phone at this location is usually either busy or no one answers. The only reason i gave the one star is because of Shanda who was not overly nice, however she was sympathetic to my situation and professional. The post office in Webster where I've had my po box for 10 years has been above and beyond nice, professional, and pleasant to do business with. I highly recommend over the...

Location is good for me 6 minutes from home but thats all that is good about this location. The service is poor, not very friendly people except for a man with a beard (can't remember his name) he is a bit more friendly. I had to get my passport so could not make and appointment in person. The rep said I need to go online, so I asked what forms would I need to get my daughters passport renewed. He said you need to make and appointment for her and need to fill out that form over there. I said ok. so I go home filled out the form, do the online appointment request. So my appointment is for Thursday at 11:15am when I get to the post office the lady tells me where is your DS11 form? I gave her the form the man had told me I needed. She said oh! this is not the DS11 form you need. You need to get the correct form filled out and bring it in. I asked her well can you give me the form so I can fill it out real quick, and be done with it? she said: no, we are out of those forms you need to go online and download it, and make another another appointment. I explained to her I had taken my daughter out of school for this purpose, and that I had asked not once but twice about the forms needed and the other rep told me that I just needed this forms; all she said was well, just make another appointment after you download the form. So I had to not only make another appointment but get my daughter out of school one more time because of their negligence. The representatives at this location are not very friendly, they need to learn how to smile and put a lil sunshine on their customers. They forget we help their business stay in...