Flawless Aesthetics & Wellness — Local services in Friendswood

Flawless has taken $1,000 from my mother who has never even step foot in their business! I have given them ample opportunity to do the right thing and refund my mothers money, yet they have been condescending and insisted they are in the right. So, I’m here to leave an honest review. Back in August I heard about a medication Flawless was starting. After I mentioned it to my mom she decided she might be interested as well. So she called to get additional information and ultimately signed both of us up for an appointment. She put a card down to hold the appointment (I wasn’t aware of this) and she told them that she’d keep her appointment pending a call back to determine if she’d even qualify for the medication. She also told them that I would be paying for myself when I came in for my appointment. A few days later she found out she didn’t qualify and canceled her appointment. I went online and was actually able to get a sooner appointment, so I put my credit card information into the system and paid for my new appointment. I then sent an email to cancel the appointment my mom had made for me. I went in for the appointment I set up, and ultimately decided to give it a try. I gave them my card information, paid for the medication and all was good. Several days after taking the medication I sent an email letting them know I hadn’t noticed a difference, and a month later called to tell them I didn’t feel the medication was working and wasn’t interested in continuing. The girl told me I should give it 3 months to really get a better picture on wether it was going to work. I told her I didn’t want to waste another 300+ dollars for something that didn’t have a guarantee to work. That was the end of the conversation. I didn’t schedule another appointment, hadn’t gone to pick up any medication and never saw a charge come across my card. Fast forward to this month….. My mom realizes that Flawless has just charged her card $300 and then after looking in to it more she realizes her card had been charged $350 in Sep, $350 in Oct, and $300 in Nov. Totaling $1000. After 3 phone calls I finally spoke to Shea (one of the owners) who thought it was ridiculous that a mother would be making an appointment “for her grown daughter- she didn’t even make appointments for her husband” and said that she would not be refunding my mothers card because I signed a membership paper stating I’d be charged monthly. Facts: I called to say I didn’t want to continue, hadn’t scheduled an additional appointment, hadn’t received any medication, was never charged, etc. etc. I’m so confused how in the world she believes they have the right to charge a card that I never even knew they had. How do they believe it’s right to charge someone for services never rendered to a card that was never authorized to be charged? Had they of charged the card I gave them I would have seen they were still charging me long ago and MADE SURE to cancel. When I tried to explain this to both Shea and her partner Dena they simply didn’t care. They said each time they charged the card medication was ordered and it’s not their responsibility to make sure the correct card is on file. “They have thousands of clients on this program” so “they can’t keep track of everyone who doesn’t come in for appointments or doesn’t pick up their medication”!!! Huh????? You don’t care enough about your patients to check up on them when you apparently have months worth of “their medication” stacking up in your fridge? These people clearly only care about money! They don’t care about how their patients are handling the medication they prescribe. They don’t care to follow up when they see someone hasn’t picked up medication. They don’t even care to notice someone hasn’t picked up “because they have so many clients”. They don’t care that they’ve charged an older single woman on a fixed income who’s never even been to their...

When I started visiting this spa and getting facials I was in awe of their shiny new location. As I continued to learn on the new and exciting services they provided, I decided to take my son for his first teen facial. We had such amazing and superb services from Samantha and Lasy. But then, I noticed that they would welcome other ladies differently than they did to us - I attributed this behavior as to them having a better relationship with them vs with us. I let time pass and made a point to always greet them warmly (before they would greet me), this did not change their behavior towards us.

Then they started to offer the new medication for weight loss - semaglutide I was quick to make an appt. However, on my third month the owner decided to stop providing me services. which answered the suspicion of me being treated differently than their other clientele. I did bring this to their attention and instead of attempting to change their practices they (both owners), decided to bring me to a secluded room by myself and verbalized that they would no longer provide me services. This action, according to them was due to me sharing my experience with them. One of them stated that sharing my experience was “bad mouthing” them.

More on the culmination of the events below: First when went to receive my first semaglutide and BI2 shot I was received by the office manager -due to the nurse practitioner not being there. However, when she was handing over my medications she decided to instruct me an how to self administer in the lobby!!! Where anyone could have walked in and heard this conversation. Second experience, on the third facial I had booked for my teenage son, we were received by Dena. We had the most unprofessional and uncomfortable experience we have ever received from any aesthetic/medical spa. She was continually being rough with my son and continued to scold him for the way he was taking care of his skin. At some point he had verbalized for her to ‘stop’ when she was being rough, we don’t recall the interaction there after. Third experience, by this point I had shared the unpleasant experience i had been receiving from their spa. Not only felt by myself, but by other members from my family. I shared with the intention of at least being treated equally to their other clientele. I still wanted to receive services for they are innovative and first to have the new skin care trends. This makes it extremely appealing for any woman wanting to improve their skin/body. In addition, they do cover a large number of treatments from skin care, facials, peels, tanning, waxing, etc. Its just the most convenient to have all your services in one area vs jumping from place to place. In this final appointment, I was to receive my third month of weight loss treatment. However, I was met by the owner whom walked me to a a room by myself where Dena was also present. It just felt like I was being secluded and cornered by the two owners. Like an iconic scene MEAN GIRLS The conversation was domineered by the owner, she continued to say how they did not want to be ‘bad mouthed’ and took it upon themselves to finalize services with me. I was kicked out of the club She did promise to direct me to another med spa where I could continue to receive the semaglutide. Until this day, she has yet to honor her word.

In retrospect, there is an obvious differential treatment on their clientele. As if they treat you differently and categorize on how much you spend and your physical appeal. We are all woman seeking the same thing: self care. Whether we go in a weekly basis for a treatment/procedure or have to budget for treatments, we should all be felt welcomed and not a you can’t sit...

Space was beautiful and people were very friendly.

I booked with a specific service provider and someone else ended up taking care of me. I moved my schedule to specifically see this provider as that is who was recommended to me (as I told the receptionist that scheduled me). No one ever explained why. Not a huge deal, but I do feel it’s rude.

I had a specific aftercare question that my provider wasn’t sure about. Never heard back so I went and just contacted to manufacturer to be sure. Some of the aftercare I was given was different than what I was told. For $350 I’d like to know my provider can make sure I get the most of my investment.

At check out I did also mention an offer I saw but was told there wasn’t one. I have repeatedly seen the discounted offer online so I can only assume there was a miscommunication there?

Not a horrible experience but I wish the service would have been a...