Caesars Nail Lounge — Local services in Frisco

I visit today to get my gel manicure like I usually do. Never had any issues till today. I could tell that the nail tech that was doing my nails was new. Nothing wrong with that. We all deserve a chance. But my nails didn't come out too good. When I check out by the manager I was never ask if everything was good. Like the other front girl always does. I went to my car and sit there and look at my nails a few of them had dents in it and the cuticles were still very dry and bad. I wasn't going to go back inside but as I sit there Inside my car I text my daughter and sent her a picture of my nails. She told me mom go back and talk to them they look bad. I'm a very easygoing person. So I went back to talk to them. Not expecting a refund or my nails fix. Just to let them know for next time. The manager zack look at my nails and said to me I don't see anything wrong with your nails. I told him you pick the one that didn't have the dent in it. And then he said my cuticles were just dry and that if they put something on my cuticles that would take the shine of it. I told him oh maybe that's why the cuticles were so dry because she never put anything on them while she was doing my nails. He said we don't put anything on the cuticles for gel nails. Not true they always have. Anyway before I left he still kept telling me he didn't see anything wrong with my nails. At that moment now I'm getting upset I show him the picture that I took. And he said oh well I couldn't see that before. I told him. I'm not being difficult I'm a very easygoing person I understand the girl was new. He was very rude told me she not new she is being doing nails for long time. I told him can I speak to the supervisor he said he not here I'm the boss you can talk to me but at this time I was upset talking very calm because that's how I am. He was so rude and unprofessional not caring how I felt. When you run a business or you are the manager. You apologize to your customer and you ask them is everything ok if not you fix the issue so you can have a happy customer and your customer can return again. That was not the case here. I won't be returning again. So sad that they have a manager so rude like zack running a beautiful place like that and btw never had any issues with the nails tech's there before they are very sweet. But not...

This is the first time I have ever reviewed a place. So here we go...

I get to this spa at around 6:30, I asked if I could have Nextgen and a Pedicure. The nice man behind the counter said there was a 30 minute wait, I told him that would be okay and waited my turn. No big deal.

He comes to get me about 30 mins later and has me sit at a pedicure chair, and tells me that the nails will have to be sepretly. This is okay because I can't sit for long periods of time. Again no big deal. He was so nice to me and even offered to get me with a nail tech that does nextgen thin (my preference.)

The woman that is supposed to come do my pedicure comes up and says "we're doing classic pedicure?" I told her that I honestly didn't know because I hadn't been given a menu to pick my service yet. That's when she says, " we don't have a lot of time..." And she walks off to get the menu for me. She comes back and I ask her, "what time do you close?" She says 7:30. At this point it's 7:15, I completely understand if it's too late to take appointments, I have been in the spa industry for 7 years (believe it or not)... But the man accepted me as a walk in.

To their defense they do close at 7:30 (extremely early)and if I had realized I would have not gone but again they accepted my walk in at 6:30.

I proceeded to get up and put my shoes on, I told her that since she has expressed that she didn't have time then I'm just leaving. I wasn't loud or rude. She kept saying that she said it to the other nail tech that was two chairs over. Which unfortunately wasn't true. I left without any service done, I can't stomach sitting there with an employee that feels that I have purposely kept her their late.

I have had clients that show up late, I get it it sucks a little bit. But I will always take care of the person that gives me good customer service and sticks around to make sure I'm a repeat client. This really wasn't how I planned on wasting a whole hour after a long work day.

Unfortunately this isn't the place for me. To the manager, thank you for being so accommodating. My apologies for coming so late. I'm giving this place two stars instead of one since the manager...

I've been going here since I moved to Frisco seven months ago. It was recommended by a friend of mine who lives in Little Elm. It's wonderful - great atmosphere, free drinks like soda, wine, or even mixed drinks, and the service has been wonderful until today. Tony has been doing my NexGen the entire time that I've been going to Ceaser's Nail Lounge except when he was on vacation that one time about four months ago. Today was no different than my usual appointment - NexGen for my hands with a pedicure from a different nail tech. Only today was different and not in a good way. I'd just checked my nails after Tony was done filing and all was good. However, when Tony started adding the shiny topcoat, a huge piece of silver glitter was added to one of my matte pink nails. I immediately told him and pointed it out but he kept going, finishing the rest of my nails. I asked if he could pick out the glitter with one of those nail tools and just redo the shiny top coat. He said sure but then he proceeded to take the entire NexGen off that nail and redo the whole thing. After he was done with that nail, he didn't get me a hot towel to wipe off the excess oil like he usually did and I thought that was odd but didn't say anything. He helped me by putting on my flip flops and then he walked off. When I went to pay my bill, the shop greeter told me Tony had refused to do my nails in the future. I was truly shocked!! He didn't complain when I asked him to get the huge speck of glitter out nor did he say anything to me while he was doing the nail or after he finished it. So, because I asked him to fix a mistake he made with doing my nails, he is refusing me service? Oh ok. I went ahead and made my appointment with a different NexGen nail tech and will be happy to give her my money and great tips from now on. Oh and yes, I would still recommend Ceaser's but not Tony. That wasn't professional conduct at all. He was being petty and didn't even have the courage to tell me to my face that he had made that decision. You would think that he would want to make sure his clients are happy. A business is only as good as its...