Kroger — Local services in Frisco

If 0 stars was an option, that’s what I would give for my experience this morning. As I was checking out with my two small children, basket filled to the brim. There were a couple of items that I saw on sale but weren’t ringing up for that price, instead of one of the three associates there offering to go check on my behalf I was given dirty looks and a response of no there $$$ how ever much not the sale price… I guess I’ll go back there and take a picture. The picture and the sign says 5.99 for ground beef, right under the sign is 3lb ground beef and not the 1lb ground beef that was the sale item. Know that it’s frustrating for them to place items and such away is misleading. Though no apologies were given. Additional basket to place my items they decide to pile the groceries around my child who is sitting inside of the basket. My youngest, who cannot walk, was sitting in the top part of the basket. They decided to fill that as well so here I am with a child on my hip, a basket, full of groceries surrounding my child. No offer of helping me with my groceries to the car was provided. I saw 5 associates, one of which was the manager on duty on my way out the door. November 30 apx. 10:20 am. This is a Kroger that I go to all the time, but after today’s experience I don’t think I’ll be going back. I’d rather go to the HEB who at least treats their customers with respect dispute...

I feel so so bad for the people working here. They are so short on employees they can’t keep up. I had a pickup order placed right before the weather was supposed to get bad here, and things went really wrong. When I went at the designated time to pickup, someone had to come out to my car to tell me it wasn’t ready and wouldn’t be for awhile - that I should go home and wait for their call. Frustrating, but I understand things happen. I was curious though why they couldn’t update that in the app? The day goes by and no call, so I call them myself and ask what’s up. Apparently Kroger corporate takes the cap off of how many orders than can fill per hour, and this was right around the storm when everyone was placing orders at the same time. So they were lagging behind several days worth of pickup orders because they just couldn’t keep up. 😱 They don’t have enough employees as it is, and it sounds like corporate decisions make things even harder on them - like they have no control over pickup orders or the app at all. I told the employee I was so sorry they had to deal with that - it’s simply not ok! It’s like this place is set up for failure. Anyways, I was able to place an order at Walmart and target instead, and a couple days later Kroger’s system cancelled my order. I’ll be staying away from this place, and hopefully corporate can get their ** together soon to pull this...

Horrible service from Melissa at the money service area she judged my husband for his skin color. We got a money order from this place about two weeks ago. We just wanted to know if we could get a refund but instead of telling us nicely that they don’t retake a money order. She “examined” our money order for a few second and said the number 8 on the money order was forge. Even though it was printed by their machine. When my husband ask where can I go to cash in the money. She proceeded to be rude to my husband and told him I don’t know what to tell you. He also ask what’s the next step to take. She also said “I don’t know what to tell you.” Despite Melissa, Mahin was wonderful and helped us the second time around after I had to leave work to come all the way to this Kroger to ask why are they saying the money order was fake when they made it. Their logo and name ‘Kroger’ is literally on the money order 😒. Mahin didn’t judge our race and told us nicely that they don’t do refunds for money order through the store, but we can try to deposit into the bank and talk to a banker. That’s all we wanted to know and hear. I don’t usually write reviews unless needed. This is...