Elements Massage — Local services in Frisco

Elements Massage Massage and Facial session What can I say except I LOVE LOVE Elements Massage in Frisco. Everyone here is so nice and friendly. They recently added facials to the list and they have two certified aestheticians now. Work has kept me busy but I try and come at least once a month. I signed up for the monthly membership which I am glade I did. I had Cam this last session and he was great. Very professional and knows his stuff. The pressure he was using is exactly what I needed for my brick wall back. Did I mention the hot stones he was using to? Guys hot stones are game changer in my book. Most likely will be adding to every session now haha. I am still sore after 48 hours which is a good thing. That was only a 1 hour session. I did 90 min last time. They offer 2 hour sessions as well.

Facial session After the massage cam gives you a robe and you move to the next room for your facial. Kaitlyn was the aesthetician on site that day. She is wonderful and makes you feel so relaxed. You walked in and she asked about your skin and what you are looking to have done and then gives you her recommendation treatment. I asked many questions and she was very knowledgeable with everything I asked. After that it began and it was just so relaxing and my face was a little irritated earlier that day but after the facial my face looked so refreshed after the hydration treatment. Can’t wait for my next session.

Products I bought for home use I bought these two products below and after a few days I love it. The lemon cream scrub feels refreshing on the skin and not dried out and tight. The exfoliant pads a great too. Just make sure to moisturize your face after using the pads.

I have to give a shout out to the owners Nish and Cam of Element massage. They are the nicest couple and hard working. Shout out to all the front desk staff too. You are all amazing. Keep up the great work....

I'm 39 weeks pregnant and my prenatal massage was cancelled only 30 min before my appointment time due to therapist unavailability. When they offered to book for an appointment 2 days later, I said that I'm 39 weeks pregnant and might not be able to make it, if I go into labor and would like to be excused for the cancellation fee, as I would have been to the appointment on the original appointment day, if they didn't cancel it. They said that if I cancel within 24h, I have to pay $35 cancelation fee, no matter what and they kept arguing. Their policy is ridiculous and not customer friendly at all, given the fact that they cancel literally last minute on customers but don't let customers cancel for emergency situation. The person on the phone said that her name is Aida and she is the manager. In the end, I wanted a refund as they didn't give me any other choice but they kept arguing that refund isn't possible. After 15 min of discussion, I could convince them to give me a refund. I highly recommend you to search for another place, where there are better policies, professional management and good quality service.

Response to their comment below:

If the therapist can cancel 30 min before the appointment due to her emergency situation, customers should also be able to cancel due to an emergency and birth qualifies for an emergency situation as no one can predict the day/time, unless it's a scheduled c-section. Since you cancelled in the first place, you should give the customers the flexibility to potentially cancel due to unforeseen...

Having written hundreds of reviews on businesses that are mostly positive, I have never once felt scammed by a business until now.

This franchise location is fraudulently charging me for unused sessions. I was unable to cancel my membership remotely despite no longer physically living in Frisco, and it wasn't until I started disputing the credit card charges with AMEX that Elements Frisco allowed me to cancel.

However, as a result of these back and forth dispute investigations, I've been charged a total of 9 times or $621 since July 2021, but only used Elements 7 times.

My current account balance is only showing 1 massage credit left, despite paying 9 times for it. I can do basic math so being charged 9 times minus 7 uses and 1 credit left does NOT equal 0. I've been monitoring the credits on my account and because of the dispute, Elements Frisco Stonebriar took away 1 of my massage credits. When the dispute was reversed in their favor, my massage credit was NOT reinstated.

Scamming me out of $69 is a terrible ROI. I had to rush to get multiple massages in 1 week just to use up my credits before they expired. None of this was communicated to me when I signed up for this membership. I was not informed of the "you have to be there in person" to cancel the membership policy, AND/OR the expiration of credits. This is a predatory and fraudulent business practice and I will continue to contact the nationwide offices and American Express because this...