Waterford Market — Local services in Frisco

I did a virtual tour and the place looked beautiful, and it still is aesthetically . However, the few weeks before my move in date, after I already got approved and signed the lease online, the leasing agent I was working with kept reaching out saying I never sent certain information after I had already sent it several times and confirmed over the phone, with her. Then she would request more information that wasn’t requested before. This happened up until the week before move in. The week before I moved in, she asked for the same info, and once again I sent in all the items she asked for. At that point, the only thing outstanding should’ve been my electricity confirmation & renters insurance, so I completed those and got on the phone with the leasing agent while I emailed her all of that information. After that, the only thing outstanding were the move in costs that I have always paid the day OF move in after I get to see the actual apartment I will be living in, which at that point I had not seen. My welcome letter from Waterford Market Apartments also stated the move in costs should be paid “on or before” move in day. After our phone call the week before, I was under the impression I was good to go, everything was situated. To my surprise, I received a call the evening before my move in date about 30-45 minutes before they closed, from the same leasing agent I had been working with this entire time, once again saying I did not submit the information that I had already submitted to her over 3 times at that point. She also claimed that my renters insurance policy did not meet their requirements because my POLICY start date was before my move in date, and that I haven’t paid my move in costs, therefore I might not be able to move in the next day….. This REALLY put a bad taste in my mouth for these apartments ever since. Luckily I was able to send all of the information AGAIN, and they were able to accept my renters insurance policy AS IS because that was a previous policy I transferred from my old apartment, so of course the POLICY start date is going to be the date of my actual policy, separate from the effective DATE OF COVERAGE for this apartment, which I of course had already changed to my move in date. I had already planned to pay the move in costs online the night before out of good faith so I did that after I got the call from her. I was extremely upset and frustrated by this, nobody wants additional unnecessary stress added when they’re moving!

After moving in, I didn’t have any issues with management, however one major issue that quickly became a problem was how thin the walls are. I could hear my next door neighbors cough/sneeze, talk, etc. Not to mention my upstairs neighbor, I could hear every single footstep they took walking around their apartment all day & night. I brought this up to the front office the first week because it was so alarming to me I asked if there was a top floor apartment I could move to, I hadn’t gotten situated yet so I figured I’d rather do it now than after getting settled in to my new apt. They decided instead of moving me they would reach out to my upstairs neighbor. That, of course, did not fix the root cause of the issue so the noise continued to be a problem for months. They stomped so hard the walls in my apartment would literally vibrate, and they would do this back and forth across the apartment sometimes for hours at a time, starting as early as 4am. This issue went on for MONTHS. Unfortunately things got even worse when a new family moved next to me that was constantly yelling & blasting music, and the neighbor on the other side of me began blasting music every morning starting at 7/8am. It got to the point where I rarely had a moment of peace and quiet in my own home. The units are honestly built terribly, i’ve never lived in an apartment with walls so thin. Because of this, I ended up breaking my lease & moving after only 6 months.

For those reasons I would not recommend these apartments to anyone, but if you can overlook those cons then go...

If you’re considering Waterford Market Apartments, I’d strongly advise you to think twice. After spending over four years here, I’ve experienced firsthand how poorly this place is managed and maintained. What could have been a great community is instead a frustrating, overpriced, and poorly run complex that fails its residents in nearly every way.

The game room is a complete mess, with most of the TVs either broken or unusable. The private offices—meant to be a professional workspace—have walls that are scratched and torn up, showing years of neglect. Security is a major issue, as the parking garage access door was broken for the majority of my time living here, meaning anyone could walk in at any time. The trash chutes were constantly overflowing, with management repeatedly blaming a "broken compactor" rather than actually fixing the issue.

If you ever plan on getting your deposit back, good luck. Not only was I charged unnecessary fees when moving between apartments within the complex, but my final move-out charges were just as absurd. Carpet cleaning and apartment cleaning fees were deducted—even though the place was spotless. Routine cleaning between tenants should be a standard courtesy, not an excuse to nickel and dime residents.

Maintenance was another ongoing nightmare. Every single winter, the sprinkler system in the parking garage froze and burst, causing floods and chaos. When a neighboring apartment experienced a sprinkler-related flood, I had to deal with weeks of deafening fans and workers, making it nearly impossible to work from home. Despite the major inconvenience, there was no compensation, no real attempt to make it right—just noise, frustration, and the expectation that tenants would deal with it.

The billing situation was just as ridiculous. When the management company changed, I was suddenly overcharged by hundreds of dollars for water. Despite repeated attempts to get it resolved, I was never reimbursed. And as for their so-called "smoke-free" policy? It was an absolute joke. The smell of weed constantly filled the hallways, and people openly smoked on their patios—even in broad daylight while management was on-site. Complaints and emails to the office did nothing.

On top of all this, rent increases were a game of deception. When my lease was up for renewal, they consistently tried to hike my rent—sometimes even higher than what newer, more updated apartments across the street were charging. But if you confronted them about it, suddenly they were willing to lower the price, acting like they were doing you a favor. It was a manipulative tactic that made it clear they were just trying to squeeze as much money out of tenants as possible.

Resident events had the potential to be enjoyable, but they were poorly executed. There was never enough to go around because people would bring their entire families—whether they lived there or not—and take everything. It was less of a community event and more of a free-for-all.

The biggest insult? The complete lack of support if you get locked out of your own home. If you lose your key fob, management tells you to use their app—which never works—and charges you $20 for the privilege. If you actually get locked out, they charge you $100 to let you back in. But here’s the kicker: they won’t help after office hours or on a Sunday. So if you’re locked out late at night or on a weekend? Good luck. Hope you enjoy waiting outside or finding somewhere else to stay because management certainly won’t be coming to help.

The one and only bright spot in this entire experience was Barbara in the office. She was always friendly, helpful, and genuinely cared about the residents. If the rest of the management team had her level of professionalism and kindness, this place might have been worth staying in.

At the end of the day, Waterford Market is a poorly managed, overpriced, and frustrating place to live. From security concerns and maintenance failures to hidden fees, rent manipulation, and unresponsive management, the list of...

If you think this place is too good to be true, take this as your red flag warning. Please. Tl;dr, you don’t wanna be here. Go anywhere else. It may be a step down when it comes to amentities, but at least the other place won’t steal $500 from you. They act like they want you here, but they don’t even want you here. They won’t make it easy for you to get in, either. If you have less than a 700 credit score with 200k annual income, you aren’t gonna make it, but they won’t tell you that upfront, and they’ll still take your money and waste your time.

A little bit of background. Myself and my fiancé were looking to move in here. We are both college students with little to no income. My mother was to be our guarantor. My mother has a credit score of 683 and an annual income of just under 200k. She just paid 12 months rent at $1,700 a month for us, no issues, and the apartment was thoroughly aware of this. Now, at other apartments or leased homes, a guarantor is another lease-holder. Not here. A guarantor is just…someone else on the application.

None of their information matters unless the other applicants have a passing credit score. Which of course, my fiancé and I didn’t. We combined have no credit and very little credit. Again, college students. That’s the point of the guarantor. We explained from the beginning that I would have no income, which you would think would let them know that I would therefore either have little to no credit, or not passing credit. But they didn’t get that part.

They didn’t even ask about my credit. Instead, they said “oh you’ll be fine, we’ll just look at the guarantor for the income!” assuming my credit would even pass. But they ran a credit check from the beginning. If I was going to be denied regardless of everything because of my credit, why did we spend the remaining weeks jumping through hoops and paying them actual money they refused to refund? Because that’s the way they like it. It’s a scam run. If they deny you from the beginning with bad credit, you don’t have to pay any fees to them. So instead, they take your money, and then tell you you don’t get to be here. So sad, too bad, bye bye. Over $500 gone.

Prior to any of this, admittedly, there had been red flags. When we toured the apartment, we liked it except for the stench of the entire building. We were told that the reason the whole building smelled like rotting feces was because during the snowstorm, trash wasn’t picked up. So people’s trash just sat in the hallways and leaked into the carpet. At this time, that had been more than a week ago. And somehow, they still hadn’t managed to clean the carpet. So, to those still living at this apartment, and those interested, think about that. They’re willing to take your money and let you live in a place with trash juice in your hallways. And somehow during this snowstorm, they didn’t think to just unlock the trash chutes.

We had so many difficulties even contacting them. If you have the time to constantly have to drive to the leasing office from wherever you currently live just to have a five minute conversation, go for it. But otherwise, just don’t. During business hours a phone call goes to a robot anyway. If you leave a voicemail, they may or may not get back to it. I think they flip a coin.

Regardless, trust me, how pretty the place looks is not worth it for the hassle they will put you through. If they’re this bad before they get you locked in a contract, think about how bad they’ll be to you afterwards, when you’re locked in a 14 month (yes, 14 month) lease and you can’t...