Frisco Rail Yard — Restaurant in Frisco

Not family friendly for smaller kids (under 10). Going down hill. Last few visits owners are less friendly. Seems they don’t want kids here. Our last visit a few weeks ago was terrible and this was made very evident.

On our second to last visit we started to hear them complaining about kids using the hand washing station / playing in it and running around. Which I am sure can be frustrating. Not sure why they didn’t realize ahead of time a giant trough with water and rocks is going to attract kids attention. Suggestion, would be small hand washing sinks closer to the restrooms.

All that aside… we go in March and they’ve put in sand volleyball courts with sand all up and down one side. Again, not sure why it’s hard to predict this is going to attract kids. They did semi-try by having a small sand area designated, but with recent rains that was all full of water. This left an area right by the courts as the area that kids were flocking to. There is a small sign that said to not enter the courts or go on the stairs. Could not see at all even within 10 feet.

Then the owners took up issue with a lady (I didn’t know her) not watching her girls, but they continued to have no problem serving her several drinks.

The other issue they were having that night was kids using things like cups to fill up water to take to the sand. This again led to the large “troughs” being played in and even concerns about sand in them. Again, not sure why it was hard to predict that kids would attempt this, and with those troughs so close that sand was going to get in them. They are allowing kids to play in sand and even with being watched closely hands have to be washed off somewhere.

Then, saw them start to be very vocal to several kids. At one point one of the owners thought my son was playing in the sink, and said to my 3 year old that parents weren’t watching their kids. Upset, I confronted her, and she tried to say she was speaking to another adult. Furthermore, my friends daughter who is 7 (not the child the owner was worried about filling cups with sand) also told me that one of the owners told her she needed to do something, and that she needed to listen because she owns the place. Adults don’t typically speak to children they know know in such a manner. I had to actually ask that they only speak to us the parents until we got our things and left

Overall, drinks are somewhat over priced (mentioned in several reviews), food is not great (also mentioned), and after this last experience we are not going back.

EDIT: Re Owner Response: there are more sides to all stories. FYI, I watched closely what was going on with the 7 year old girl mentioned. It is mentioned in my review that you all had kids filling cups with sand, but it was really only this one girl. I want to reiterate I also watched to see who her parent was. We didn’t know her or her mom (my friends daughter mentioned in my review was not this girl). We figured out who her mom was, and after being frustrated with this girl, you continued to serve her mom a lot of drinks. Multiple customers expressed concern she was over served. My issue was never that situation. The issue was that my child was told, or within (1 foot) of an owner stating “children” weren’t being watched. This was an unprofessional reaction. You all were probably frustrated with the above, but you could have asked them to leave. This impacted at least 3 other families, who had nothing to do with the situation.

It is not your job to to watch children. You can ask patrons to leave that don’t follow your rules, and you can remain professional.

You can seek to remedy things with those that do follow your rules, and might have been negatively impacted by these sort of events. That’s the point of this review, thought it important for you to learn at least from other customers vantage points that evening. Unfortunately; your response sounds like a justification towards all customers that might have indirectly been impacted by your...

NOT SERVICE DOG FRIENDLY! I AM NOT THE ONLY PERSON WHO HAS HAD AN ACCESS ISSUE AT THIS VENUE! THEY ARE REPEAT OFFENDERS!!!

Original review: Only thing that is good about this place is the band who plays there sometimes. Had to leave because the owner harassed me as soon as I got there. Absolutely not wheelchair accessible, it’s all gravel.

Edit: (Please read)

1. Searching me up online and finding out who I am because I reviewed your place of business is moderately creep behavior, but thats ok because I do have social media so I guess I shouldn’t be too upset that I am being searched up by individuals from this establishment since my profile is public.

2. Being wheelchair compliant and ADA compliant vs being genuinely wheelchair accessible are two different things.

3. it is absolutely legal to have my service dog off-leash if they are under control. She was under control and you approached us as soon as we were about to purchase food from your venue. “A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.” Ada.gov

This is a Federal law, which grants an exception for leash use as stated in the Americans with Disabilities act on a governmental free website free to search and or view at any time. Yet simply… you have not.

Federal laws ALWAYS supersede state and local laws/ordinances.

And additionally, it is your responsibility as a business owner, by law, to ensure proper knowledge about the ADA.

“The ADA is meant to ensure that people with disabilities can fully participate in all aspects of life. Almost all types of businesses that serve the public, regardless of their size or the age of their buildings, must follow the ADA.

If you are a business or a person with a disability, there are many aspects of the ADA that you should be familiar with. The information below is intended to help get you started.” Ada.gov

I have had previously issues with various Texas city police getting involved in similar situations at various venues with my service dog of 5 years and each time the police officer nicely educates the business on the proper laws. You can get sued and fined and even jail time if you continue to not read and educate yourself about the ADA and service animal laws. Please educate yourself for everyone’s safety.

Having my dog off leash isn’t just to mess with you as a venue. It’s to keep me and her safe as she responds to medical episodes that can be very bad if she is not able to properly do her tasks.

Also as a reminder “the term "handicapped" is considered offensive and outdated by many people” -Adata.org

Also also. Yes it is good to have a legally required accessible restroom, but when we separate diverse communities (for example making them use a port-a-potty instead of the other restroom) that is called...

Absolutely loved our visit to The Frisco Rail Yard! It’s such a fun and lively outdoor spot with a full bar, great location, and live music that creates the perfect atmosphere. There are several food trucks, but the highlight for us was Baur & Co Burgers. we tried their Oklahoma-style onion smash burgers for the first time, and they were hands down the best and juiciest burgers we’ve ever had in Texas! Our entire family, including the kids, was amazed — the burgers were so good we couldn’t resist ordering more! The loaded fries were also incredible. The quality of the meat and the flavor were on another level, unlike anything we’ve tasted before. Normally I love taking pretty good photos, but we were so hungry and excited that we just dove in I only managed to snap a quick shot before everything was gone! Just a tip: Baur & Co Burgers aren’t there every day, so make sure to follow their schedule to catch them next time they’re at The Rail Yard. Highly recommend this place & if you see them, don’t miss the chance to try those unforgettable onion smash burgers....