Five Star Pizza — Local services in Fruit Cove

Coupon Chaos and a Rude Phone Experience

Two moms booked two separate orders of the big pizza for our cheer squad and tried to use a legit coupon that let two people use the same discount, both under the pickup contact name. We double-checked by phone to make sure the pizzas would be ready by 3:30 since we’ve done big orders like this before and don’t want a repeat of past mix-ups.

What happened: Two people used the same coupon, and both got the discount, with the pickup name showing as the contact. I called to confirm pickup time and got a staff member who was incredibly rude, saying we shouldn’t be using the discount because we were “double dipping,” even though the policy seemed to allow it. The whole thing felt like a slap in the face and made the pickup stressful.

The impact: The rude reaction ruined what should have been a smooth, fun order for our big event. I’ve always trusted this place for big parties around the city because the pizza is amazing, but this experience was a huge letdown.

What could help: Be crystal clear about coupon rules publicly—can multiple people use the same coupon under one pickup name? any limits per order? Train staff to handle coupon questions with some courtesy, especially for large orders. Maybe rethink per-destination or per-order coupon rules to avoid confusion and keep things consistent for big groups.

Bottom line: disappointed by the service and attitude that day. Hope the management takes this to heart so future orders go smoothly and everyone’s...

We called in our order and pulled up with in the time frame specified by the person who took our order. The sign said OPEN, ALL lights still on and a man clearly visible and still working. We drove to the drive through window and he wouldn't even walk up. Just kept shaking his head no. We are here visiting from Atlanta and saw a flyer advertising this place in our Airbnb. The flyers have the wrong times on it which isn't really a problem. Things change and I understand. But what is absolutely RUDE and unacceptable is not even being willing to come to the window to address us when again....your OPEN sign and all the lights are still on. We pulled around and my husband tried the door....it was locked. As my husband walked up and pulled the door the man turned off the lights...RUDE. I called the number back and a very kind man explained that we had simply made an error in locations (they are both on San Jose Blvd) and apologized for the disrespectful way that we had been treated at this location. I have no expectations of hours of operations changing to accommodate me, but I would never spend money somewhere that doesn't even think enough of me and my business to walk a few steps to the window to address me. One minute to explain that we were at the wrong location is all it would have taken. Turning off the open sign would probably also work in your favor when closed. Disappointing customer service to say...

I would never, never recommend a place like this, we had pizza delivered, the driver is flying down the street clearly not following the law, where there are kids outside playing, not polite, super rud3, unprofessional, I would never ever buy a pizza from that place again, with a driver like that makes me wonder about the management. But all in all not my business, but I can leave a review on...