Gretchen's Hallmark Shop — Local services in Fruit Cove

While shopping here I needed to use the bathroom. I walk short distances with my walker and am 100 percent disabled. I asked an employee with red hair of O could use the bathroom. She said they don't allow that, but I could go to Publix and use theirs. I am unable to walk that distance. I ended up having an accident of the second kind in the store. I had to leave abruptly. This woman has no understanding or compassion for elderly disabled persons. Quite frankly hallmark should be just as embarrassed by her attitude toward their customers as I am for having this accident. I have called their corporate offices and filed a complaint. I know that if I see this woman working I will immediately leave and try another day. Shame on her for her disrespect and lack...

I was not able to go into the store? A elderly woman running the store said that I was not allowed in because the store was closing in 20 minutes. I new exactly what I wanted and wanted to take 2 minute to run in purchase the item and run out. That was unfortunately unacceptable due to the hallmark standard I assume? The door outside even said that the store doesn’t close til 8:00 on Saturdays. I was denied...

I've been shopping at this store for about five years and the staff have consistently been fantastic. The first time ever I got an empty box for my ornament. The staff were very concerned and upset that it happened and made it right without a single hesitation. That's the kind of excellent customer service this store has consistently offered. The staff definitely make the store as...