Firehouse Subs Eagle Harbor — Restaurant in Florida

Everyone from the cashier to the sandwich staff was polite and super helpful. They saw I might need an extra hand (I’m disabled with a walker) and were ready to help me. Thank you! It’s wonderful to not have to always ask.

Our sub was delicious! They didn’t skimp on toppings or meat- haven’t ever seen a Firehouse who does which is always appreciated. You go to other sub shops and your lucky to get two slices of Turkey…

I didn’t use the restroom, but the rest of the restaurant was clean. Everything was stocked. Other than the knife that was behind the counter I didn’t have to ask fir anything.

Downside to this visit is we didn’t get the pickle that normally comes on the side. Maybe they were out. Also somewhere between the register and the making of our sub my special request for cut into four pieces and put into one box got lost. Thankfully they had a plastic knife. It just made sharing a large sun with my other hand...

Won't be back. Couldn't get his name but he had glasses long black hair and a very poorly maintained beard. He couldve definitely taking some customer service tips from the clearly new trainee. Just tried to get my toddlers sandwich cut in half. The lady was more than willing too. He jumped in said it was against policy. I understand. The lady then goes out of her way to bring us a plastic knife. Me my wife and oldest kid proceeded to hear the guy in question talk disrespectfully about guests and their pick up order. Ranging from making fun of their names to how they looked when they came in for the order. Not sure if he's a manager or anything but definitely shouldn't be If he is. His demeanor towards guests was frankly appalling. Worst time I've had at any...

They had to remake my order three times. After the second remake, they tried to imply that I was the issue. They were the ones who took my order and they had my receipt in their hand as they remade the order two additional times. I wanted my food exactly how it was ordered on the receipt. They never gave me my receipt once they finished making the food. I won't go back. I don't even want the food after the experience. I would rather take it back for a refund, except I don't have the receipt. I wanted no lettuce and no onions. The first sub had onions. The remake had tomatoes even though the sandwich doesn't come with tomatoes. The third sandwich was made correctly, but the damage was done. It's a shame because I think Firehouse has...