Shipley’s Fine Jewelry — Local services in Fruit Cove

I cannot tell you how disappointed I am with this store.

On November 14 I purchased a sterling silver, rhodium plated 22 inch necklace for my son’s birthday. The day I purchased it I explained that his skin is very sensitive to jewelry and I hoped that this would work for him. The jeweler told me that if the necklace is rhodium plated he will not have a reaction to it because no one is allergic to rhodium. The necklace was $480.

Within 2 weeks of the purchase I stopped at the store and let him know that my son has developed a nasty skin rash and we are trying to see what has caused it. The Pharmacy Tech thought it might be shingles. He asked his doctor about it and his doctor told him that saying “no one is allergic to rhodium” is not true and that it appears to be allergy related. I told the jeweler at that point we were waiting for it to clear so that we could try wearing it again to see what happened. After 2 weeks he tried to wear it again. Within 2 days the rash was back. We are now into mid-December. We waited another 2 weeks and went back to the store the first week in January.

When we went in, I was not asking for or expecting to get a refund. I was only requesting that we be able to exchange it for something else that would work and, if he had nothing for my son, that I would be happy to pick something out for myself and put the cost of the necklace towards the new purchase.

I was told quite strongly that his store policy is clearly stated on the receipt: “All sales on Jewelry are final. In-stock merchandise may be exchanged within 30 days of original purchase for store credit only. No returns or exchanges on custom orders or special order parts/merchandise”.

He then told me that since we were beyond the 30 days there was nothing he could do. I reminded him that I did come into the store to let him know that we were having issues with the necklace. He proceeded to tell me that he has never heard of anyone being allergic to rhodium.

After some discussion I said, fine, you have nothing in the store for my son so let me pick out something and use the necklace as a credit toward the purchase. After asking what I was looking for (white gold or platinum) he let me know that due to the holidays he had nothing in the store in either category. I said fine, give me your catalog and I will order something.

At this point he told me of his “other” store policy which up till this point had not been mentioned before. Apparently, if you purchase something from him and want to exchange it, you can only exchange it for something that is currently in his inventory in the store! Therefore ordering something from his catalog was not allowed!

At this point, we left the store with the necklace and me telling him I would never shop there again or recommend his store to anyone. Be aware! He owns the store; it is his store policy; and apparently there are no exceptions to his policy.

Since then we have taken the necklace to area pawn shops and other jewelers and were offered a max of $15. We’ve been told it is too magnetic or just not real and it had too much filler metal to actually have a pawn shop even consider buying it. A reputable jeweler in the area suggested never buying jewelry from a retail stop.

I guess I learned my lesson the hard way who I should deal with and who I shouldn’t. Obviously this shop is on and will remain on my DO NOT EVER SHOP...

Super nice people, came highly recommended. HOWEVER....only use them if you have a quick repair that can be done while you wait or you are not in need of your item(s) for some time.

Took in numerous pieces of old jewelry to be fashioned into a new piece. Dennis assured me it could all be done and gave me a rough quote and said they would call when it was ready.

This was spring of 2017. After several months of not hearing from them, I started calling and dropping by the store on a monthly basis. Each time given various excuses...can't find, almost done, can't find, will call this afternoon or week, can't find, will deliver to you, etc.

** Was even told that a slight adjustment was all that was needed and new ring would be ready.

Fast forward to February 2018....still not ready, so I decided to go to store and pick up all the items, finished or not, even if I had to sort through the heaps of work-in-progress envelopes myself. Called ahead, explained situation to the wife, she said she'd have it ready when I came by.

When I arrived, gal in line in front of me was getting frustrated because they could not locate her watch brought in for repair.

My turn...gave wife my repair ticket, she found mine, thank God. She apologized and said she found it all on his desk.

** NO NEW RING HAD EVEN...

Update: I returned the product and I was refunded.

do not recommend this store at all. I told the owner what I wanted and showed him the sample earrings that I had, I simply wanted them to be bigger. He said he could do the job and when the earrings arrived they were not at all like the ones I had shown and given him. He later said that the earrings could not be made like the ones I wanted. I asked him why didn’t you say that in the first place instead of saying yes. If something cannot be done then just say that to the customer, don’t lie to customers.

Update: I showed you exactly what I wanted, I didn’t request something different. A simple yes or no if you could have done it and now you are refusing to remake it. I recommend you give clients visuals or designs and have them sign and approved it. You did not show me any previews. I did not approve what you made and I’m still waiting for the gold specification paperwork.

Lastly, whether you approve the product that is your opinion. I requested the product a specific way. You absolutely lied about your capabilities to execute the work. I do not recommend this...