Specialty Gifts — Local services in Galena

My sisters and I made a point of stopping here to buy some hanging crystals. The entire time we were looking over the selection, the only clerk in the store was on the phone discussing a property he had for rent. We made our selections and waited. The clerk continued to talk to his potential renter on the phone, while people gathered at the counter, hoping to be waited on. He did not get off the phone or make any effort to cut the conversation short. We decided to leave and return later. We returned later in the afternoon and immecdiately lined up around the counter, since we all knew what we were going to purchase. There was one customer in front of us. The clerk was helping her when we arrived and upon finalizing that sale, he went upstairs without even acknowledging our existence or offering any communicatinig to us, at all. We walked all through the store, looking at items, while we waited for the clerk to return. After several minutes, it was obvious he had no interest in taking care of the three customers he left waiting at the counter. We left without making any purchases and will likely never...

This place needs to be shut down. They sell over priced tacky dollar store items at outrageously steep prices. The owner was extremely rude and disrespectful to my aunt who he thought didn't understand English. My aunt is very timid and wanted to buy her items and leave, but the owner was making scary remarks about the items she was going to purchase. My aunt decided to only 1 out of the 3 items she had picked out because she and I noticed that the items were falling apart and not well made. He continued to make nasty comments about what the items we were purchasing. This place seriously needs to be shut down. You have a better chance at buying better quality made items at the dollar store. BEWARE OF THIS PLACE. SPEND YOUR MONEY...

I was so surprised by the treatment I received while at this shop, that it prompted me to leave a review. Now that I am reading them all, We all have the rude counter lady in common. She spoke badly to not only me but a few others while I was there. She then mistreated a fed ex delivery man who was just trying to make his delivery to her shop. I never made a purchase, even though I wanted to before all the verbal abuse. But at the end of the day I will not support a business that doesn't not value it's customers! If this woman is not the owner, the owner is a fool for keeping her employed there! Way to many shops on that strip that appreciate there customers to...