AT&T Store — Local services in Galesburg

This store is very unprofessional. I’m very unpleased with my service that I receive today. I did a trade-in on a phone and it somehow I was supposed to get $1000 off my trade-in value of my iPhone, but to find out they added another line to my bill and when I went into talk about it, they said there was nothing they can do with for me. I spoke with the Manager Tre M and he was just like oh there’s nothing we can do call customer service and then I proceeded to ask him to call his boss over him, which was Brandon Lock who the Gm and he proceeded to say oh it’s just nothing we can do about it and then I proceeded to ask for Brandon Lock who is the GM of the location manager, and he proceeded to say that he doesn’t have a manager over him. And Trey M, who is the manager of the store was just like oh it’s nobody higher up than Brandon Lock and I just find that hard to believe. They are truly scamming people at this location. And they need to be closed down And if I can give them a zero, I...

Location: 506 Knox Square Dr, Ste 1, Galesburg, IL 61401 Reps who assisted me: Brayden S. & Mason M. Excellent service from the time I walked in the door until the time I left the store about 90 minutes later with a new iPhone 14 + ATT service plan in place. Both reps were exceedingly helpful in showing me the various phones that I wanted to see and explained to me the differences in their technical capabilities. After choosing the iPhone14P, Braden then spent time to set up my new phone as I wanted it to be with a new phone number, and he explained to me how I could further make changes as I wanted in transferring data from my prior android phone. I was very impressed with both the attention the reps gave me as well as the educational advice they provided to me. I cannot say enough good things about my experience in this particular AT&T store, or with these two reps...

After dealing with a nightmare at Verizon, switching to AT&T was a breath of fresh air — and it’s all thanks to Hillary! From the moment we walked in, she made the entire process unbelievably easy. She explained everything clearly, was incredibly knowledgeable about trade-ins, and made sure we got the absolute best deal available.

What really stood out was how genuine and patient she was — no rushing, no pressure, just real customer service, which is rare these days. Hillary turned what could’ve been a stressful switch into a smooth, even enjoyable experience.

If you’re thinking about switching carriers or just want someone who actually cares about getting you the best deal, I highly recommend asking for Hillary. She’s the reason I’ll be sticking with AT&T from...