Verizon — Local services in Galesburg

Stopped in to check out some apple watches for me and the wife. The online is a little confusing when trying to narrow the selections down. This required having to look at them and ask questions in person. Also wanted to pay a custom amount down and it wouldn’t allow it online. The big store over by Walmart is closed, I’d imagine due to covid. Not sure why they closed a much larger store and kept a tiny one open. Doesn’t make a lot of sense. Went in, realized they were taking appointments only. No big deal, so I called and they told me if I stuck around 5-10 min people would clear out and I’d be admitted. Watched a customer leave so I stood at the door to get let in. A worker ran over and let me know that was a “bill pay” customer and that I’d have to wait and asked for my vehicle make and they’d retrieve me. That didn’t make a whole lot of sense. But everyone has made up the rules on the fly on admittance during covid so whatever. I’ve got a little time to kill. Went out back and waited a long while. No one came out. Pulled my car around to see how many cars were left or in the parking lot. Noticed that there were three less cars (it’s a small non shared lot). Called to gain access and knock a couple Xmas presents off the list. They said it would be another 5-10 min. I’m not really an impatient person (I have literally logged 2 google reviews in 15 years). But at 45min of wait time already I’m getting fairly agitated. Especially when there are clearly less people in the building than when I started my wait. So I’m assuming they were actually over capacity and just picking and choosing who they’d let in. Stuff like this keeps this virus going. I ended up just buying my wife’s SE off amazon when I got home. I’ll wait for the Knox drive location to open again to get my Series 6. I try to keep it local but this exactly why there won’t be anywhere left to go in person in the future. I probably won’t return to this store. I’ve been with...

I have always had Bobbie as my rep. She is awesome! If I have any questions about my phone,billing,or phone functions;she has always taken her time to help me. I didn't know that I could have a new phone until she told me;so I got to trade my old phone even up for my new phone. She is always thorough and makes sure that I understand things before I leave. She is always cheerful. She is always helpful when training someone new,very polite,and very patient with helping other colleagues in yheir learning process. Bobbie is an excellent representative for your company. She deserves a reward. I have been going there for 2 years and these are the things I watch and look for when doing my business. She is an awesome person. She never airs out any person situations on her job;which I have witnessed before elsewhere. Love her! Awesome woman! Thank you so much Bobbie for being such a...

This place is a shark for not explaining any hidden fees and they shouldn't be able to disgrace Verizons name or be able to be a sister company and your "5 dollar" charge everytime you call customer service HA......and the promise to credit peoples accounts due to the company's incompetent staff is a joke Verizon asked me why yall didn't do it that day but you sir thought I would forget about it by telling me "oh in 3 weeks" call up here the day before your bills due and I'll credit your account. Your tryance to sway me over was my good fortune because of your guys shystee way of business got 1000 dollars credited to my account.But in future reference always go to a official Verizon store they have way better deals and the fact that they own the name and don't rent it means they don't have to rob...