O'Reilly Auto Parts — Local services in Gallup

I went in to exchange a light bulb that I was told would work. I purchased the bulb at a different store and did not have the receipt. I had the packaging and the bag it was in. The cashier said they didn't have the bulb for an even exchange, they had a brighter light that was twice the price. I said I'd pay the difference and he told the "manager". She said "No, with no receipt". I waited there for about 15 minutes, said I'd pay the difference and this "manager" says no. Waste of time, poor service. I went to the other location and made my exchange there no problem. I will not be going back to this...

Thanks to an employee, I think his name is Edward.. or Edwin? Came in for a new battery and just as I was about to pay, he looked at it and recognized that the dead battery was from O'Reillys. I had no idea which store the battery was purchased as its my dads. I gave my father's info and sure enough it was still under warranty! He did a charge check and determined it was dead or on it's way out. Im not giving five stars for a brand new battery at no cost. I'm giving five stars because he took the time to ask questions and track it's history. Great customer service on a hot busy...

Staff here are a bunch of immature racist children. Lines are long and wait time seems forever, most of all know nothing about vehicles. Employees (esp the short young kid employee) don't care that some of us are there with our mothers or children and talk loudly/joking about "aint no b*hs in Gallup".... spoke to employees at other store and they understood and apologized for those unprofessional people and we're very much more helpful. Hope they read this. What a disgrace you are to...