The first time I went the store I was successful because I sought out an individual that obviosly has hardwared experience. I thougth this was going to be my go to hardware store. However, yesterday that all changed. I called the store asking if they carried a structual peiece of hardware by Simpson. It is for tying two boards together called a tie. The young man I spoke to had no idea what I was talking about and began scrolling through his handheld suggesting electrical tie wraps. Since he was clearly confunsed I said, "Honey, maybe you could get someone who has more background in construction to help me." Before I could say another word he went off on me declaring that I was insulting him. Then he went on to state he the most knowledgable person in that store regarding construction and then hung up on me. I have years of reatial experience in hunting stores selling firearms. Never once did I behave that way. Moreover, I was always willing to admit my shortfalls to a customer. THIS IS...
Ā Ā Ā Read moreIf youāre looking for a store that lives up to its slogan, āThe Helpful Place,ā Galtās Ace Hardware is the absolute best! From the moment you walk through the door, the staff goes above and beyond to ensure you find exactly what you need. Whether you're a seasoned DIYer or tackling your first home project, they have the knowledge, tools, and advice to make it happen.
Their inventory is impressiveāevery aisle is well-organized, and they always seem to have that hard-to-find item in stock. The customer service is unmatched, with team members patiently guiding you through every question and even offering project tips you wouldnāt have thought of!
The sense of community here is undeniable. They donāt just sell products; they genuinely care about helping you succeed. Itās refreshing to shop somewhere that values quality service and customer relationships.
Thank you, Galtās Ace Hardware, for always making shopping a breeze. Youāre not just a hardware storeāyouāre truly āThe...
Ā Ā Ā Read moreI just moved to the rural area and the closest Ace is at Galt, so I had been in there to pick up items here and there, the associates working there are helpful.I went in today at 5:06 and there was a worker holding the door open for customers and I walked up to the door, she immediately yelled at me ā we are closed ā I checked their hours and it said 6:30.. I walked back to the door and asked them to be nice to customers if they are closing an hour and half early. We as the customers are not psychic and so if we spent 15 mins one way driving to your store and you want to close earlier than normal hours than you need to be kind and not yell at them like they are little kids or that we had done something wrong.. I am disappointed in that associates behavior and lack of...
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