Chf Home Furnishings — Local services in Garden City

I think this is about my fourth experience with Josh Caldwell in the appliances. We even bought a recliner there also but what a great place to go they treat you like a normal person. Answer all your questions they help you make decisions no pressure unbelievable this morning I wanted a replacement for a refrigerator in our kitchen that’s going out called up Josh Caldwell, He had the exact replacement. Ours is 11 years old and he had one on the floor. We could look at. I sent my wife down to check it out a few months ago, to see what she thought and it was just perfect. Took care of all the paperwork and they’re going to bring it out really soon. I can’t believe it. I spent two days looking at Lowe’s and Home Depot and they only have certain models and the one I was looking for they didn’t carry they had some, but this wasn’t the right one. Anyway, I just can’t say enough the people there have always been real professional. It’s a great store and highly recommended have always had good luck going down there and Josh Caldwell has always treated me like one of the family. 12/27/2024 My wife and I went down to talk to Josh Caldwell in appliances yesterday! I have worked with him on and off for the last seven or eight years, I would always call him up and ask him for information or help with some of our appliances and he always took time to steer us in the right direction! No high pressure just facts and information that would help us make the right decision! A great sales person! My wife is pretty picky on her washing machines and dryers and there’s so many different ones to choose from and just took the time to listen to her needs that she wanted and showed us different models that we might be interested in and really helped us make a decision! I’ve always loved the store. Thanks so much for all...

Chf is quickly becoming our favorite furniture store in Boise. We just moved here and don’t need much, but there’s a few things on our list. One early last year was a set of barstools. We’re found exactly what we wanted at the clearance center... good price, great customer service!

This time around, we wanted a swivel recliner... leather! Went to Chf and saw one we liked after visiting another store where we sorta liked what they had. After looking at a couple more places, we decided on the one at Chf. Erin was the salesperson helping us... very pleasant. We purchased the chair, went to the pickup (near their clearance center) to pick it up... in the car so fast! Got it home, put the back on the seat (came in a box, some assembly required), and something was terribly wrong... too many things to list. Chf couldn’t have known as it was still in the box.

We called Erin and she apologized and said she’d get back to us by Monday night (this all happened on Saturday). Got a call from Angela on Monday morning saying they would pick up the one we brought home and deliver another one on Wednesday. We asked if there was any way to see the chair first... of course! So we drove over, looked at it, sat in it... it was perfect. Then a man standing at the desk at the pickup place said they could deliver it that afternoon!!! Wow!!! Surprised!

Got it later that day and we are so happy with it!! A beautiful addition to our family room!

Thank you to Chf for the great customer service and excellent communication!...

I am changing this post from 1 star to 5 stars.

Chf has reached out to us taken care of this issue. My husband and I were very surprised and disappointed in this situation, as it is extremely unlike Chf not to immediately step to to correct an issue. As soon as it came to the attentionof the manager, she reached out to us, was apologetic of the misunderstanding and has offered us a new battery to replace the defective one. They do, indeed, take care of their customers. We will continue to be loyal shoppers at Chf for many years to come.

We have been loyal customers of Chf for many years. We purchased an electrical reclining sofa and love seat set in March, 2022. We had to wait several months for delivery. We purchased a battery pack for each unit. One of the batteries will not hold a charge for more than a day and a half. Chf cunningly doesn't give you a delivery reciept and, according to the service department, they don't keep those records. Because Chf "doesn't keep delivery records", they won't do anything to replace the battery. We will no longer purchase anything from this vendor, ever. Be very careful and, if you purchase something from them, make sure to get...