Vine Wine Shop and Lounge — Local services in Garden City

have been here twice; the most recent the customer service was so egregious I felt I had to leave a review. We have visited the wine shop twice for their Thursday wine tasting. I will say their wine tasting on Thursdays is excellent great way to find new ones the customer service was so bad I will never go back. I typically go with a group our first time the owner set up tables for us; it was fabulous. This last time I made a reservation in advance; he literally called me two hours before to confirm. He said he would do smaller tables this time; I asked would we have seats he said yes. We show up 15 minutes before our reservation the place is completely full no open tables no reserved tables nothing. I walk up to the counter and ask the owner where are our reserved tables. He says they got busy just shrugs his shoulders nothing I can do. I was shocked not a care at all nor any attempt to address the situation. I came back up a few minutes later said what about the patio despite the recent rain/being a little cool-he said he’d wipe it down. He never did; people say out there for 20 minutes never got served. We literally had to stand behind people as they were leaving to get tables; he didn’t care at all. He actually just disappeared in the back never checked in with us; never apologized nothing. I was shocked some of the worst customer service I have experienced at a restaurant in my life. Why would you confirm a reservation two hours before and then not have seats for us when we arrive? He later made a reappearance once the dining room started clearing guests by then most of our group bailed since we couldn’t sit together (several people ordered food never got it). He never apologized never just avoided me the whole night. It was just horrible customer service all around. I would not recommend them at all especially don’t make a reservation you might end...

I did a quick drop in to this beautiful wine shop looking for a wine for my wife. The people were very friendly and immediately asked how they could be of help. They did not have the wine I was looking for, but called around and offered to have the wine I was looking for the very next day. Cannot express enough how impressed I was with their customer service and willingness to go above and beyond. A lot of other places would have tried to talk me into buying another brand of wine, but they understood the importance of having this...

My favorite place in Boise! This wine shop is top notch! The wine is diverse and pleasant. No overwhelming glass pour list like other places. The wine selection is a wide range of old and new world and pleasantly impressive. The venue is classy and low key with great jazz playing in the background. The owners are personable, knowledgeable and very attentive. Everyone should have the pleasure of experiencing this delightful venue that has a wonderful neighborhood yet...