Staples — Local services in Garden Grove

Josh was the supervisor that assisted me... and made no effort to service just flat out said no. Here is what transpired: In December my store upgraded our office printer. I have a national account through my employer and order directly online and the same gentleman delivers every order. I ended up utilizing the frequently ordered tab on my account and placed an order for an ink cartridge I no longer need (2 actually, because you never know when you may run out and someone in the office doesn't communicate). I called the location that was closest to my home and inquired about returning a printer ink cartridge new and sealed and was told by that manager that typically there is a 14 day return policy for the type of item I was returning. However, he would gladly have me come in and see if I could get some type of credit for it to use in store. I came in to this location since it's closest to my place of business and also because I was in need of receipt paper for my store. In hopes of returning the ink cartridge and using any credit towards receipt paper, I made the drive here. The nice female cashier didn't know how to do a return in this situation and called Josh over. Josh stated he can only do it with an order number. And it would be credited in the form of payment originally purchased with. No exception since it's considered "electronic", no effort ..a flat "NO". I mentioned that I simply wanted to return and then apply towards the other item. "NO". I've been in retail management for 21 years. Never is anything final, FINAL. There are ways to accommodate, and make things right. I was returning an item that cost $68.29 online & wanted to buy receipt paper that costs 60.01 online. Nothing more, nothing less. I was not mean, I didn't yell, I was polite and I walked out of there with nothing than an item that is intact that could be sold at full retail value and all I wanted to do was have a great experience and still be able to take care of...

Needed to solve an issue that I had been dealing with for over a week. I decided to stop at the Staples store located on Harbor and Garden Grove boulevard.

13031 Harbor Blvd Garden Grove, Ca 92843

I began to rethink my decision as I stood in line while ONE person took care of over five people. whilst in line several people also dropped off packages to be shipped. (which was also handled by this one individual) In most all of my reviews i always indicate the service given by the employees are what make all the difference in the world. I just would like to give kudos to Richard. Richard is a phenomenal emplo you and whoever hired him made a great decision. Thank you Richard for taking the pain out of me standing in line and the headache that I endured while trying to solve my issue. Richard you are truly an inspiration. Your hard work your patience and your personality make you a stand out deserving of...

Amy, Amy, Amy........ can't say enough good things about her service oriented attitude. Can do. It's Amy Can Do For You !!! If there's a will.... there's a way. That's what I think Amy's philosophy is about getting a job done. Crazy thing she is doing 5 jobs or more all at once. The key is her asking you "Is this what you wanted or envisioned?". She is there to get the end result you wanted, nothing less. Print & Marketing Supervisor, yes that is her, and she wears it well. She deserves a raise in my opinion by what I see her do in action, multi- tasker extraordinairess !!!! Please Staples make sure your gems get paid like gems, invaluable. Thanks Amy for helping me in my time of printing needs. You are the model for Staples!!! I will be...