Burlington — Local services in Garden Grove

On 4-5-23, I was in the Burlington in the city of garden Grove on the date that I indicated before. And I had trouble with the person lady who claimed to be the general manager I was about to make a purchase and she said I couldn't purchase that that it was on a on a recall and it was at a special price and I said it was a gourmet treat and I asked her I said well the date isn't expired it's not open and it was on extremely special price and I thought I had got myself a good deal and then she said I couldn't purchase it and she said that if it goes in the machine it's going to won't accept it once a is recall and I go will show me then run it through and show me where it says cancel it's under recall and she refused to and she was quite argument and I usually don't shop in the store I don't plan to shop anymore in this store I haven't had such a bad experience ever at a Burlington in this one and I have gone to other Burlington's in Brea La habra and Fullerton and I have much better experiences. Also I would had to add insult to injurywhen I ask for an extra bag on many items that were stuffed into one bag it was heavy she said it's only one bag that they give out I couldn't double the bag up and I said oh it's full it's heavy and whatnot so she refused to do that also and. And also she didn't give me the double bag and you're not allowed to take out the carts into the parking lot so I had to carry the bags in that bag started tearing when I was halfway to my car in the parking lot the heavy one that was really full that she would have give me the extra bag for and I've never had that happen any other Burlington. I don't think that a good regular honest pain customer that pays cash, should be treated this way. I think that corporate should be aware of this unacceptable behavior by their general manager lady there at this garden...

I was on a TikTok live with a personal shopper & the Manager Monica called the cops on him being all rude & disrespectful not letting him buy anything we had bought already! Kicking him out the store when he had 15 minutes to still shop. And he was the only one being targeted when there was still & others in the store. He was being discriminated by the Manager Monica on closing shift. They would check him out but checked out everyone else behide him with no reason at all & 100 other people witnessed this on TikTok Live!! Bad customer service!!! Really poor attitude and she think treating a customer poorly was soo funny layghing in my Personal Shopper ‘s face and talking smack about him was okay so unprofessional we have it on video we record...

I have always shopped at that store. But this is the last time since I was disappointed by the manager. A few days ago I bought a pair of short boots. The idea was to use them on the weekend, so don't save anything, throw everything away. The day came, I measured them with my favorite clothes and I realized that they had loose heels😥 after a few days off I went from work to have them changed for others because they were useless. I accept that I did not have a receipt or anything since it was not my intention to change them, I explained to them what had happened anyway, they did not want to change them and they only returned me 8 dollars of the 28 that I had paid. I got angry and I left there and I left them the boots, and let them take...