Chuck E. Cheese — Restaurant in Garden Grove

The location was clean and the staff was friendly. When I asked about coupons and signing up for the rewards program. The associate at the door did not know the details on how to sign up, but told me to just ask the cashier and that I could give them my phone number. The coupon I used was a great deal. I ordered a pizza and two drinks and only paid $16.99. I also paid for one fun card, which got me 45 minutes of unlimited play for $13.99. Highly recommend going on their website and looking at their coupons if you're looking to save some money. There were some new games and there that were actually very fun to play alongside the kids. More than 3/4 of the ticket munchers were out of service, causing a big commotion as the location begin to close. The gentleman at the door who is checking the hand tags to make sure they match the parents appeared to be falling asleep. He had his head down and seemed frustrated. I overheard him ask his supervisor if he would be able to get a 10 minute break before 9:30 p.m. The supervisor told him to hang tight and he'll work on getting someone to cover him. We left at about 9:15 and it didn't seem like he was going to get his break. Overall the food was fresh, the service was fair, and the atmosphere was enjoyable. What stood out the most was the new games separating this location from others. The restrooms definitely were the biggest downfall as the faucets in the men's room would barely trickle water. It was really frustrating to not be able to wash my daughter's hands in mine thoroughly before eating. I would return to this location...

I can't even make this up . My fiance and I came with our little 6 year old, well behaved son. We were literally the first ones here and a worker named Karina came to the front all angry , my guess is because she didn't expect ppl right when they open. We were patiently waiting at the front to get stamped because we know the routine, as soon as she gets to the front She closes the red gate because she forgot to close it when they opened it i guess. But the way she closed it, she probably assumed that we had opened it, because she did it in such a rude manor. She then raised her voice at my son. Because his sweater was too long for her liking and covered part of his wrist for the stamp. She did such a rude hand gesture. She borderline yelled at my son. And said "you need to pull it up"I tried my best to ignore this. So I gave her the benefit of the doubt, and assumed, maybe that's just how she is. When we went to the front counter to just buy a couple points and a fun pass for my son to jump. When it came time to putting the fun pass around my son's wrist, my son politely and excitedly told her, "thank you very much" which she then responded with "YEAH" I just couldn't belive her ugly attitude. KARINA IS A TERRIBLE PERSON . I've already made a complaint with corporate immediately after that interaction. This place smells like feet ,like It used to be a gym or something ,maybe that's why she has that ...

I would give this place zero stars, If I could i'm a very unhappy consumer. I can't even enjoy a day with my family without this place being unorganized , as a manager I would never let this get out of control with a line of miscommunication within the departments. They had two party events , and no tables available. I did not ask for a refund when it came to my food as quoted to the cashier there was no table available , I would like to cancel my order if a table isn't available. I did not mention anytime between or conversation to go ahead and cancel the order. The manager comes out and gets me a table and said I could have it for two hours to eat at a party table that's was a nice option at first if I had my food which I didn't. I come back at 6pm for my food and she said I said I canceled and once again I didn't . I should have gotten a full refund honestly. I'm never the type to leave a review, and that's the honest trust but when it comes to my kids waiting for food that's where I get irritated and knowing the games are charged by the min now , also found inconvenient . I would not come here again which I'm sure not having another person isn't a big deal to franchise low key take our money but that's crazy 45mins to play games lol hope your reading and send me my full...