KAY Jewelers — Local services in Garfield Township

I called on a Monday to ask what hours they worked and got to talking with the sales guy about the ring I was looking for. He said that since the ring I wanted was a special order, he'd talk to his manager and call me back on Wednesday. Wednesday came and went and I never received a call back. Friday morning I called to make sure everything was a go and talked to the manager about a miscommunication between the sales guy and I, sorted it out and was reassured that we could come out, get sized for the ring and have it ordered. This should have been easy. We drove from the Gaylord area over to Traverse city and started the process. The sales guy seemed unsure as to how to properly size a finger for a ring, and then couldn't seem to figure out how to use the computer, so tried a tablet and couldn't get that to work. After waiting for quite some time, he decided to try to call it in. For whatever reason, that seemed to be a problem and he said it'd be about an hour before they would be able to get back to him. We went for a walk and looked at some of the shops and came back to find that he'd suddenly come down sick and left. It was now almost closing time , and we hadn't gotten the ring ordered after all of that. They decided that it would be okay to order it for us the next day in the wrong size. When this was pointed out, the manager suddenly had customers that needed his attention and had to get off the phone. When the manager called back, we canceled the order. The customer service was awful and I wont work with any company that thinks this kind of behavior...

Went in for the typical 6 months clean and checkup that Zales requires on my wedding ring, since Kay bought out Zales. Did not bring my ppwk since last time the associate told me it's all digital, and this will have been my third time having it inspected there. The associate was so rude, told me I wasn't in the system, that I'd have to come back with forms and then actually said - it's like trying to return something from t.j Maxx to Target...um NO, you bought out Zales, this isn't a return and that is not a relevant example. Very ignorant and rude. I was planning on buying a birthday gift while there for my husband but I'll shop elsewhere. Kay needs to hire professional, helpful and friendly staff. Will not get...

I have had nothing but a great experience at the Kays in the Grand Traverse Mall. I would like to say thank you to Jason and Melissa for going far and beyond to help me. Jason is very clear and makes sure he hits all important information to make sure you are covered by your warranty and even told us it would be beneficial to have it insured. I took my ring in thinking I was missing one diamond when Melissa noticed I was actually missing three. The day I went to pick it up my fiance and I decided to upgrade to a more beautiful and better fitting ring. I have nothing bad to say. You all are wonderful at the work you do. Thank you for making my first experience a good one! I will recommend you...