Planet Fitness — Local services in Garner

The good: This Planet Fitness is open 24/7 and the staff is consistently friendly and professional—shoutout to them for being the highlight. They also offer tanning beds and the Total Body Enhancement red light therapy, which would be great… if they actually worked.

Now for the not-so-great (aka the part they really need to hear): I travel all the way from Clayton just to use this location—or Smithfield—because for some reason, Planet Fitness still hasn’t caught on that Clayton (27520) is booming and no longer some tiny blip on the map. The fact that there’s no location in such a rapidly growing area feels like a massive oversight.

Back to this location: The tanning and red light therapy beds are in sad shape. At least half of the bulbs in the Total Body Enhancement machine are completely dead, and the rest are barely flickering. The vibration system? Broken—and has stayed broken, even after “repairs.” I’m not convinced anyone certified actually looked at it. If I’m paying extra for these features, they should function. Otherwise, don’t offer them. Charging for broken or poorly maintained amenities is just bad business.

The locker rooms? Small, outdated, and smell like they’ve given up. The showers and toilets are visibly unclean, and they’re missing basic things like privacy in the showers or mirrors in larger stalls. And don’t expect private dressing rooms or those nice floor-to-ceiling mirrors—this location skipped all of that.

The gym floor itself is cramped with not enough equipment, especially during busy hours. Good luck finding an available tricep or bicep machine. And if you’re someone with knee issues, forget about a smooth cardio experience—they replaced the quality Life Fitness ellipticals with cheap Matrix arc trainers that just don’t cut it.

Bottom line: Friendly staff can only do so much when the facility itself is neglected. If Planet Fitness wants to keep members loyal—and attract new ones in fast-growing areas—they’ve got to maintain their equipment, clean their spaces, and stop charging for services that are clearly...

Udate....I sent the owner's an email just how they directed in the response under my review a week ago and gotten no response. If I were to guess why it's because they are trying to figure out who i am. The email responded you cam go in person. But see.the way things work now a days is if you speak to someone in person especially in regards to their establishment, more than often they dont do anything. But if you leave a paper trail to the business then the people above with more power see the issues being brought up and make.sure the try to resolve instead of sweeping under rug.

The gym definitely has its perks. Having about 8 smith machines and 4 of them having the old school skinny bars is a huge plus in my eyes. The reason why I give it a 3 is due to the fact that the atmosphere changes once 7pm hits from my many times going. From staff not looking professional in attire. To kids working out with shirts off, to bathrooms being disgusting, to non members just being let in, to finally seeing underage kids in there working out. I think if management were to make pop up visits at night they were be ashamed how its represented. I go to many places and sometimes the atmosphere takes away from a pleasurable experience. I wish they had more of a handle on things at night time. Its worth driving 20 min further and going to raleigh or cary for...

I am sorry to say this has been the worst gym experience I have ever had. I began with the basic plan and upgraded via the PF app to the back card membership. When I decided this wasn't quite worth the upgrade I went in to downgrade to the basic plan. Turns out when I upgraded I signed up for a YEAR LONG commitment and it is $65 to downgrade. I should've read the fine print. Lesson learned. So I ask how much it is to cancel - same price $65. I thought this is enough reason to cancel - I'm sick of getting nickle and dimed. I pay the painfully large sum and I'm informed Oct 17th will be the last day of my membership. No problem. Now what ACTUALLY happens is on Oct 17th I'm charged YET AGAIN for a black card membership $27. I call and I'm informed per the PF policy refunds cannot be handled on the phone. I make another trip to the gym to get my refund and I'm informed my cancellation is only PENDING. Not only have I not actually had my membership cancelled but I have missed 2 weeks of what I wrongfully got charged for. I ask to be prorated to only pay for the last 2 weeks. NOPE. Now A HUNDRED DOLLARS later and my membership goes until Nov 17th. I am so sick of being taken advantage of and I cannot believe how ridiculously expensive this whole ordeal has been. I will never be returning and I will be warning any prospective...