E&H Ace Hardware — Local services in Garrettsville

Garrettsville Ace is NOT the place it used to be. I have been doing business with this store for over 40 years. Since it was bought out the place has gone to pots. I have not seen Lee, the store manager, around for a couple months. I called the verify they had specific gas fittings on stock. When I went there the person I spoke with left 2 hours earlier than what he said so there was no one working who knew where the fittings were. Some hillbilly came out of the side room and started mouthing off so I left. I am glad I did. I went to Cleveland Plumbing in Middlefield. The same items were half the price! ( Gas valve: $10 @ G-Ville Ace, less than $5 @ Cleve Plumbing). And I did not have to explain to him what a Flare Nut was. A couple of weeks ago I referred a buddy of mine to them to buy a chainsaw. He went there as was told the saw guys were too busy to talk with him and to come back another time. The employees don't care or understand there paycheck comes from providing customer service and meeting expectations. There are multiple places to purchase the same products and be treated fairly. It will be a LONG TIME BEFORE I GO BACK TO THIS...

On Monday I bought some plumbing items. Everything went well so I gave the a 5 stsr rating and a good review. On Tuesday I get a notification that I won a gift from Ace Hardware. The notification sent me to a page with Ace Hardware logo and name. They asked me to fill out a survey. Again the survey was all about my experiences at Ace Hardware. I was to receive a 270 piece Stanley Tool set just pay the shipping charge of $9.99. They immediately charged my credit card for the $9.99 that was supposed to be for shipping. Then it notifies me that I have been entered for a chance to win the tool set. But not till after they run the credit card.. They scammed me out of money for shipping. Ace Hardware let this company use their name and logo and represent themselves as Ace Hardware. This all was misleading and dishonest...

Great staff and always friendly willing to help you out when looking for something and make suggestions if your not what you need to make repairs. Service is above and beyond. Thank you.

Edit: 7/26/2023 I went in again today and same great service. The one thing you can depend on with ACE and this store is their consistency. They got me in and out. I needed longer screws for a project I was working on. Thanks again I...