CPR Gastonia NC — Local services in Gastonia

Poorly managed establishment!

I needed the screen replaced for an IPhone so I stopped by this establishment at about 4:00 p.m. The door was locked and there was a sign stating how backed up they were and if you still wanted service after reading the sign then you had to call. As I was calling the store a young lady stepped out and asked how she could help. I explained what I needed done and she snarkily asked if I read the sign. Yes I did. She went on to say that the repair would take about 2 hours and that I need to come back the next day since they close at 6:00 p.m. She also stated that it shouldn't be a problem since she didn't need to order parts. What I didn't understand was why I needed to come back when she could have checked it in then and just got to it the next day. Oh well, whatever.

I go back the next day and there are now signs on the door stating that the store would be closed for the next four days. Smh. The young lady who I spoke with the previous day was there and remembered me. She then stated that she couldn't complete the repair same day as she said the day before and that I could leave it but I couldn't get it back until Monday because they would be closed the next four days. Nope! Thanks for wasting my time.

I went to a local mom and pop Cell repair store and they replaced the screen in 20 mins for half the price of what these guys quoted me. So I guess it worked out. I feel bad for the customers who were expecting their items this weekend. This store is poorly...

n i when to you store in gastonia , and had my phone fix when i went to work the next day my phone stopped working, so i went to apple because i couldnt get the apple sign off the phone so they told me that i needed a new battery and screen . i was like not i just got it fixed lest then 2 day ago . he tell me the the screen and the barttery do not work and it will cost 368. to get it fix on top of the 168 i just spent at your store . when i called and asked what i needed to to get my money back they said that they could fix it i said not i would just like my money BACK .the manger at the time put me on hold for 2hour and said he could not help me that his boss would call me back . NEEDLESS to say i had to called back up there your manger said i need to got to apple and get his part back before he could do anything about it it then hung up on me when i called back and ask to spike to him again he said there was nothing he could do if i ask him again he wouldn't be so nice about it . i would just like my money back i try to tell him that i called up to apple and asked if i could get the parts back for the phone so i could return them and get my money back they told me they had already gotten rid of them . ...

I dropped my phone and it completely stopped working so I brought it up to CPR in Gastonia to get it fixed. They charged me $337.40 to fix it. When I got it back it still glitched but it worked for the most part. A week later it started doing the same thing. I brought it back up there on a Tuesday to see what they could do for me and they were supposed to call me and tell me what was wrong with it and how much it will be and 5 days went by and I hadn’t gotten a call yet, so I called up there. They told me that there’s was nothing they could do for me unless I wanted to pay another $337.40 to fix it so I said no. I brought it to Apple and he took it to the back and took the screen off to see if he could see the problem. He came back with a letter that stated that the adhesive that’s supposed to make my phone water resistant isn’t there, the wires were harmfully pinched, and the screen was not seated properly. They guy at Apple told me they overcharged me and damaged my phone. I brought it back to CPR to try and get a refund but they wouldn’t give me one. Apple will fix it for so much cheaper. DO NOT waste your time going to CPR in Gastonia. They completely...