AutoZone Auto Parts — Local services in Gatesville

We ordered the part for a vehicle.. it was supposed to take one day 2 days tops to get. It ended up taking four more days because someone forgot to to actually complete the order then it was sent to the wrong store to find out that it was the wrong part and that part that we needed was not available and was on backorder everywhere at every store. The level of incompetence was shocking.. every time something happened and it wasn't ordered or it was sent to the wrong store or whatever no one called us we call to check on it and got this information. Customer service is bad completely bad we finally had to go to a Pick-n-Pull and pick the part from an old vehicle but it could have been done seven days prior had they just told us the truth. We prepaid for the part we had to go back and get a refund the...

I don't normally use this establishment, solely because other chains normally have the parts I need in stock. I came to this location seeking a part. To be honest it didn't seem like the gentleman helping me, really want to help....not that he was rude or unprofessional. More like annoyed that I knew what part i needed for my vehicle vs allowing him to sell me a part the computer says will fit.....I was very willing to buy a part on this occasion, but the maybe 5 mins I spent there seemed to be too long for the employee/manager I dealt with......I'll continue to take my money elsewhere....

The lack of a response to this review from owners vs responding to almost every single other review just coincides with my experience at...

I had a great experience at AutoZone thanks to Robert! I went in to get a replacement license plate holder for my truck, expecting to spend around $40. Robert went above and beyond by showing me a repair kit that was not only exactly what I needed but also saved me a substantial amount of money. It's rare to find someone who genuinely cares about helping customers, and Robert did just that. Highly recommend asking for him if you need assistance—he’ll make sure you get the right product at...