THE BOUTIQUE Grooming & Boarding — Local services in Gatesville

Barbi is Amazing. I went in just to look at the pets. I wasn't even sure if I was ready to adopt. I was there for almost 4 hours. I met several of the available dogs and Barbi answered my questions when the volunteers and kennel hands could not, while grooming, and manning the phones and with constant incoming customers with needs. I watched her donate feed, comfort a scared dog coming in for a groom, clip the ingrown nails of a senior dog who was trying to bite her- without any fear, donate winter coats, sandwiches, juice boxes, and bags of chips to a family in need, take a cute photo of a dog she had just finished grooming, ring up customers, and take in a surrendered pet all while answering not only my constant stream of questions, but managing young volunteers and kennel hands and fielding phone calls scheduling appointments for grooms and boarding and setting appointments for pet adoptions and answering health and welfare questions for people concerned about the curious actions of their pets and giving out phone numbers for local veterinary clinics. She did it all with a smile on her face and never stopped. She's simply amazing. I don't know how she does it, but this world needs more like her saving precious lives. My new addition is a regular customer at Bow Wow Boutique. Adopted from Coryell County Pet...

Can I give a 0? I walk in to see the “shelter animals” and was told “we are not a petting zoo”. Never did I say I was there to pet, I said look. So while im here working and on break I figured I’d stop in to see what it’s about and I’ve been all over Gatesville today and everyone was super nice and welcoming until this rude woman who obviously needs to probably write down that they no longer allow people to look in person at their shelter animals before coming in the door. No need to comment back-I won’t bother to waste anymore time with it. I’ve seen the comments and replies and I’m surprised this place is still in business. I’m sure if I were dressed up nice like I usually am I’d have been able to have a petting zoo at this place since everyone else was by the good reviews/comments below. Thx for the discrimination! And the bitterness! Hope your day...

I called to inquire about their availability/space, and the woman was extremely rude. In the middle of my sentence, I was cut off, and she began repeatedly yelling, “ma’am, we are full!” and ultimately hung up the phone; very unprofessional. I can imagine how they treat the animals. I would not recommend this place and will continue to share about their unprofessionalism. Just look at their responses to their negative reviews,...