Qwik Pack & Ship - Gatesville — Local services in Gatesville

As another recent customer said in comment & as it happened to me, You are legally-obligated/supposed to say to customer if you charge 1$ charge for credit-card/whatever the fee is. Besides, That is the good definition of customer service. ----------------------------------------------------------------------------------------------------------CONCLUSION - By looking at few more comments, probably, You are NOT doing (saying) all necessary things THAT YOU ARE SUPPOSED TO SAY/DO, but are doing all unnecessary things THAT ARE PROBABLY NOT NEEDED. It does not matter how nice you are or even how knowledgeable your folks are. All that matters (at least for me) is just service. WRITING AFTER SEEING RESPONSE - Then, ask the customer the question "Do you want to pay by cash to avoid credit-card-charges ?" Do not try to justify. When you are with the customer, Either be quiet, do not say anything & just provide service. JUST THAT. You can not be acting like you know everything, acting as if you are trying to help customers. And, You are trying to say all junk/unnecessary things "Oh we care about customer, etc" & all that bull-shit but not telling the fact that you are charging credit-card-charge behind the scene. THAT IS RIDICULOUS. That becomes intentional. hidden charges without telling customers. Now, you are trying make a blame excuse by writing a response to review. Just admit it & correct it. Do not try to act like you care about customers & customer service, actually, when...

Went in to return a defective item I purchased on Amazon thinking it shouldn't be a big deal. I needed to purchase an envelope and was immediately told it would cost me five dollars and that I should have read the instructions on my return label. I don't mind paying for a service but I don't expect to be treated rudely. I did read the instructions and understood what needed to be done. Then, when I paid for his services, it cost me another dollar to run my debit card. I'll go anywhere else before I go back. Customer service should be complimentary. Not a hassle.

In response to comment from the owner: I am sorry, but I received no such recommendation. I asked if the envelope he was using would be large enough and he stuffed the item into it and said it was ok. Also, I asked if he had change for my hundred dollar bill and he said it was too early in the day for him to have change. Thank you for your offer for a full refund but I don't mind that I paid for the service. Just that I think the service could have...

We love this place. So glad we can take our prepackaged and labeled amazon returns here. Such a life saver! The woman is always super friendly and remembers my son when he runs in to drop off packages. (he likes getting a candy from the bowl for a job well done) As long as no one is blocking the driveways, super easy in and out experience! Thank you! Oh and they carry different little gifts too. We may have bought the build a wooden rubberband...