Walter E. Smithe Furniture & Design — Local services in Geneva Township

Purchased a custom couch in 2014. It was an expensive piece for our living room and we waited many weeks. When I was shopping for the couch the saleswoman told me that the warranty included stain protection for the life of the couch if you purchased the Smith stain coat. It has a Smith protection plaque under the cushion. I hadn’t needed any Service for stain removal since purchasing the item since like many we don’t use the living room that often. Recently when a stain appeared from an accident I called customer service and was told that’s only for 5 years and no longer under warranty. I explained that was not what I was told when purchasing. She said that was the policy. I will never recommend WES or make a purchase ever again. It was a expensive piece of furniture and they don’t stand behind their products over service. BUYERS BEWARE what your told...

I wrote an honest review for this company. Today I got a phone call from the Geneva store. I’m not going to mention her name, but she know who she is. She was threatening me, telling me if I don’t remove the post that they were not going to help me with the issue involving my round table she said that that this message came directly from her store. manager. I ended up calling the corporate office speaking to real professional employees And they’re going to look into this. I hope that this is not the way this company do business. Their employees should not be calling customers threading them and telling them to remove a post or else they are not going to help customers with...

Highly recommend the Geneva, IL location. We met Colleen one of the designers. She was kind and helpful from the first moment we met her. We appreciated her knowledge and willingness to help us. From start to finish Colleen was awesome!! We were told our furniture would be about 2 months out but we got it in less than 3 weeks. We were excited about that. Today our furniture got delivered and the movers were very kind and respectful. They did an awesome job!! Thank you for the wonderful experience. We will be back here for future needs. Colleen thank you...