Nordstrom Rack — Local services in Geneva Township

Absolutely horrible , bought a small tube of perfume not knowing the price because things are priced at the counters and when I got in the car it was $37 dollars when a full size costs $50 . I tried to return it but it’s policy that beauty items can’t be returned . No one tells you that when you are purchasing! So i get told it’s on the website… I’m not looking at a website while shopping I store . I don’t see the sticker they are saying that they have on the counter . Will never support you guys again . Next time hopefully you have your items priced and train your employees to tell a customer when it’s a final sale . Nordstrom in wheaton always tells me when it’s a final sale .

The manager was absolutely not helpful at all . Don’t waste your time calling.

Bottom line is if I knew the price I’d never buy it . $37 means nothing to a big chain store but it means something to people who have to buy food and...

Extremely Unprofessional Behavior Witnessed

Today (6/23) while in the fitting room, I witnessed something incredibly disappointing. A young blonde male supervisor was openly berating a young female brunette associate in the fitting room area. It was demeaning, and completely unprofessional. As a customer, it made me extremely uncomfortable and it created such a negative environment in the store.

I can’t help but think about the impact this has on the employees. It’s damaging to morale and no one — especially young workers — should ever be treated like that at their job. As a parent, I would never want my daughter to work in an environment where she could be disrespected like this.

Don’t these managers receive training on professionalism and appropriate workplace behavior? This was completely unacceptable. Management needs to do...

Be careful with returns I tried to return defective shoes and denied me cause they looked like worn and only wore them for an hour. How else do you know there broken, I will never shop at this store again because of your broke return policy after being a customer...