Polo Ralph Lauren Factory Store — Local services in Gifford

I walked into this location to do some shopping and there were around 8 employees standing around talking to each other and not one of them greeted me saying anything like "welcome in" or anything. It almost felt like they were not really wanting customers. Also, I made an in-person store order to be shipped, and they didn't get my email right so I ended up not receiving any confirmation of the order. I called today to express the fact that I hadn't received anything via email at all on the order I placed, and the GM fixed my email in their system and also told me he would give me their best coupon if I ever decide to return to this store. I'm not sure I will be back again after my last experience, but at least their GM cares about the customers. Hopefully he will train his staff to be more welcoming and make people feel like shopping here in the future. For this reason, I am giving 2 stars to Polo, at...

I purchased 2 jogging suits for my grandkids for Christmas , one fit fine the other was big . I sent my 20 yr old to exchange for smaller size with the receipt. They would not do an even exchange because they claim when I purchased it, it was on sale and he would have to pay the difference because it was no longer on sale . They totally took advantage of him , had my 70 year old self went I would have gotten it exchanged with no problem . Even though he had his receipt they gave him a gift card . Totally took full advantage of him , and I am on vacation and could not go to fix this ridiculous situation. I am outraged at how he was treated . Needless to say I will never patronize Polo store in Vero Beach nor will my family and friend … I give this a zero star for horrible service . Carmen...

While I understand and respect the 30 day return and exchange policy. I don’t appreciate the no attempt to assist a customer. I often order and make stops at this store. I ordered a dress for my daughter and due to the fact that I live far and have been ill for weeks. I missed the deadline to exchange the dress for a larger size.

When I went in the associate was less the warm and didn’t even attempt to see if the manager would be willing to make an exception. I’ve worked all levels of retail and she could’ve try if she wanted to. The dress was still in the original condition with...