Fry's Pharmacy — Local services in Gilbert

If only there was a way to give zero stars. I only go to this pharmacy for one prescription because I have a good RX coupon that makes it affordable versus $200 elsewhere. There’s been a few times my doctor has accidentally sent my prescription to Fry’s instead of the Walgreens (that is much faster and more efficient and right across the street). This review will be for my most recent experience this morning but please note this is my experience EVERY single time I have ever been there. I tested positive for strep throat yesterday and my doc ordered antibiotics for me yesterday. I’m used to prescriptions being ready at Walgreens within 20 to 30 minutes. So today, a full day after my prescription was ordered by my doctor, I showed up in the drive-through at 8:50 because the pharmacy opened at nine. 9 o’clock passed and nobody opened the window. 9:05 passed and nobody open the window. Finally at 9:10 I started pressing the call button and someone told me the drive-through doesn’t open till 10am. (Note that their sign on the drive-thru window says the pharmacy hours are 9 AM. Nothing about drive-through not opening until 10.) So I wasted 20 minutes sitting there. I came back at 10:40 AM and sat in line until 11 AM at which time it was my turn to pull up to the window. I then sat at the window for 10 minutes before somebody even came over only to tell me my prescriptions that were called in yesterday at around 2pm still weren’t ready. Mind you it’s penicillin for strep throat which is a very easily and readily available medication. You’re also contagious with strep throat for 48 hours after starting antibiotics so it’s imperative to have a pharmacy that’s run well and is able to dispense needed medication quickly. Which they cannot do. The pharmacist said he could maybe have it ready for me in an hour so I drove away upset obviously having wasted a total of 50 minutes today so far, sitting in a drive through only to be told my medicine that should have been ready yesterday, still isn’t ready. Only then to receive a text as soon as I got home about seven minutes later telling me my prescriptions were ready. So now I’m gonna have to go back again and probably spend another 30 minutes waiting in the drive-through to get these prescriptions. Do not waste your time here. I never have these issues with Walgreens and had my doctor called in the prescription to Walgreens as I requested I would have had it within 20 to 30 minutes and already on the road to feeling better yesterday. This is a horribly run pharmacy with terrible wait times and turn around times…ALWAYS. This place is so bad I’m literally considering spending $200 elsewhere for my medicine rather than $40 just so I don’t have to deal with the terrible...

This is the worst pharmacy I've ever been to. The first experience, I dropped off the prescription for my sick infant and did some grocery shopping for an hour (they said it would be about 45). I ended up waiting another 45 minutes then was told it was my fault I waited because they didn't have the date of birth, which was clearly printed on the script. Because of the 1st time, the second time I didn't even bring my daughter in and dropped it off at the window. They said it would be about an hour so we went home. Went back 3 hours later and it still wasn't ready, we waited another 30 minutes. Now, I had a prescription called in 3 hours ago (pharmacist claims messages are checked every hour) well they had no record because he didn't check the messages (apparently the one hour "is not guaranteed" and now I'm waiting another 45 minutes.

They have complete lack of patient care, zero professionalism, and no...

Should’ve read the comments before making this my pharmacy. All the comments are true, most of the pharmacists doesn’t feel like they know their stuff, they just make up some excuses, one time they even said that my prescription were stopped manufacturing, once I confronted about that, they changed topic and fighting that we will close in 10 mins, you want to argue or get your medication ordered. Another time they said a different copay than what I usually get, then once I argued and made them check previous medications, they charged a different copay. Every time there is some kind of trouble, asking the management to hire professionally knowledgeable and a polite person please.

This is not a department to make mistakes and half baked informations, it’s health related, please do the...